Account Manager

2 weeks ago

Johor Bahru, Malaysia People Pathfinders Sdn Bhd Full time

**The Company**

Our client is a listed and well-established global logistics company with global footprints across many markets and offers a wide range of logistics solutions. They are supported by more than 15000 employees globally, with strong network in 6 continents, and leading-edge technology.

Reporting to the Customer Retention and Development Manager, the Account Manager will maintain ownership of existing identified accounts, to improve the level of customer service, while increasing business opportunities.

**Responsibilities**:

- Strengthen relationships with existing accounts.
- Penetrate organizational structure of accounts and develop relationships at all levels beyond main point of contact.
- Understand customers’ business and strategy and the company’s role with the customer.
- Ensure customer satisfaction and follow up.
- Communicate service issues to Department Managers/Supervisors.
- Identify opportunities and grow business from existing house accounts.
- Assist with collections when needed.
- Manage client profiles and updates on the CRM.
- Build territory maps showing number of accounts located in each city.
- Fluent in EI systems and demos to provide technical updates to accounts.
- Share weekly schedule with all Departments to help coordinate and participate in joint account visits.
- Turn major business opportunities and proposals over to Sales and operational issues to Ops.
- Management of Business Reviews.
- Continually seek improvement in procedures and services to create more efficient and cost-effective operations.
- Assume lead responsibility for the efficient delivery of all (branch) services.
- Ensure that a functioning and agreed upon invoicing - payment process is in place.
- Travel independently to a wide variety of off-site locations if applicable.
- Bachelor’s degree or equivalent business qualifications.
- Minimum 3 years of freight forwarding or logistics industry experience.
- Proven work experience in business development.
- Proficient in Microsoft Office and CRM software.
- Strong communications, interpersonal and problem-solving skills.
- Ability to communicate up and down management hierarchy with equal effectiveness.
- Strong presentation and analytical skills.

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday

**Education**:

- Bachelor's (preferred)

**Experience**:

- Freight Forwarding / Logistics Industry: 3 years (preferred)

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