Customer Service Assistant

1 week ago


Petaling Jaya, Malaysia CardBiz Payment Services Sdn Bhd Full time

**Requirements**
- Fresh graduates are encouraged to apply.
- Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential
- Possess good telephone etiquette with a smiley voice.
- Knowledge in handling basic computer (Microsoft Excel/Word etc).
- Good communication and interpersonal skills.
- Ability to multi-task, prioritise and manage time effectively
- Social media savvy

**Responsibility**
- To efficiently handle inbound and outbound customer call inquiries.
- To provide fast and timely solutions to all customer related problems.
- To ensure customer satisfaction by providing excellent Customer Services.
- To be constantly guided by company's service standards.
- Effectively manage large numbers of incoming calls
- Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies

**Benefits**
- Annual leave and sick leave
- Bonus
- KWSP and SOCSO
- Medical & Insurance Coverage
- Yearly Increments to upgrade your basic salary yearly & improve your lifestyle.
- Career Progression opportunities - you maybe able to get promotion easily.

**Additional Benefits**
- Annual Leave
- EPF / SOCSO / PCB
- Medical and Hospitalisation Leave

**Job Types**: Full-time, Permanent, Contract, Fresh graduate
Contract length: 3 months

Pay: RM2,000.00 - RM2,500.00 per month

**Benefits**:

- Maternity leave
- Parental leave

Schedule:

- Rotational shift

Supplemental Pay:

- Overtime pay

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)


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