Customer Success Manager

2 weeks ago

Kuala Lumpur, Malaysia Scicom Full time

**The Position**:

- The Customer Success Manager (CSM) ensures a smooth on-boarding and integration process and life cycle management to capture the business value of Tier-1 Enterprise customer.

**The Responsibilities of the Role**:

- Work in tandem with sales and business development and are the main technical Point of Contact for the customer.
- Be the customer facing technical expert, the guide and consultant for the customer during his lifecycle, analyze the business to understand customer’s requirements on client platforms (including specific configurations, front-end software changes,), being accountable for the onboarding, provisioning & integration work and Transition to support, delivery& customer lifecycle development.
- The CSM has a presales role for all enterprise customers but manages the customer life cycle only for Tier-1 customers.
- Engages with customers, serves as a customer advocate, manages and creates new use cases with the customers.
- The CSM is the voice of the customer towards the organization (Marketing, delivery, product, markets )
- Working mainly on Cloudcom and A2P services but can expand to other solutions for enterprises.
- Main clientele will be from Greater China

**The Requirements for the Role**:

- **Good command of spoken and written English and Mandarin**:

- Minimum education: Degree
- Minimum experience: 5 years of experience in Numbers (DID) business
- Expertise in the Numbers (DID) business / A2P
- Market and regulatory knowledge in the respective region
- Business acumen to build business cases to help customer acquisition.
- Strong technical and commercial aptitude to articulate the solutions to customer & partners.
- Good communication, presentation, and negotiation skills.

**The Package**:

- Attractive Salary.
- Performance related bonus on a quarterly basis for confirmed staff.
- 15 days Annual Leave.
- 14 days Medical Leave.
- Medical and hospitalization insurance coverage

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