Customer Service Representative

1 week ago


Cheras, Malaysia E.P. Ong Associates Sdn Berhad Full time

**Requirements**:
Roadside Assistance Agents take calls from customers who are needing immediate assistance. Agents handle incoming calls and initiate outbound calls to customers while noting down key information.

Agents are expected to follow established methods and procedures, handle all calls swiftly and efficiently, meet all quality-related metrics and goals, and above all act in a courteous and friendly manner while serving the customer.

Job Scope and Requirements:

- ** Fresh Graduate are welcome to apply**:

- Answer incoming calls and make outgoing calls to customers
- Look up case notes and information to serve customers efficiently
- Work in tandem with team members to ensure appropriate services are correctly provided to customers
- Liaise with service providers to manage outstanding tasks
- Basic keyboarding and computer skills.
- Ability to navigate and use multiple computer programs at once.
- Excellent verbal communication and listening skills.
- Clear speaking voice.
- Basic understanding of English and proficient in 1 language (Mandarin, Bahasa Malaysia, or English)
- Previous experience, especially in roadside assistance call centre environment, is preferable.
- Must be able to commute into office.

**Responsibilities**:
Scheduling Requirements:

- Agents work as a team on a shift basis.
- Each rotation works 8 hours a day for 7 days and rest for 2 days.
- Working on public holidays is required and will be paid 1.5x rate.
- Overtime available.
- Working on weekends is also required, we are open for our customers 24/7.

IT will be very beneficial if you are proficient in more than one language (Mandarin, Bahasa Malaysia, or English).**Benefits**:

- EPF & SOCSO
- Annual Leave and Medical Leave
- Annual Bonus
- Performance Bonus
- Continuous Personal Development



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