Retail Manager

2 days ago

Bangsar, Malaysia CLICK GAMING DISTRIBUTION GROUP SDN BHD Full time

As a **Retail Manager** at TTRacing, you will be responsible for overseeing the daily operations of our retail store(s) to ensure smooth, efficient, and profitable performance. You will lead and inspire the retail team to deliver outstanding customer service, achieve sales targets, and uphold the brand image.

This role requires a strong focus on team leadership, sales performance, customer experience, and operational excellence. You will also play a key role in executing in-store promotions, managing inventory, and creating a welcoming environment that reflects the TTRacing brand.

**Key Responsibilities**
- Lead, supervise, and motivate the retail team to achieve sales targets and deliver exceptional customer service.
- Manage daily store operations including staffing, scheduling, cash handling, and inventory control.
- Monitor store performance and implement strategies to drive sales and improve KPIs.
- Ensure high standards of visual merchandising and in-store product presentation.
- Handle customer inquiries, feedback, and complaints professionally and efficiently.
- Train and develop team members to ensure product knowledge, service skills, and brand consistency.
- Coordinate and execute in-store events, promotions, and product launches.
- Ensure all store activities comply with company policies and procedures.
- Track and analyze sales performance and generate regular reports for management.
- Work closely with the HQ team on stock planning, marketing initiatives, and operational improvements.
- Maintain store cleanliness, safety, and overall brand standards at all times.

**Job Requirements**
- Diploma or Degree in Business Administration, Retail Management, or related field.
- Minimum 3-5 years of experience in retail operations, with at least 1-2 years in a managerial or supervisory role.
- Proven track record of meeting or exceeding sales targets and driving store performance.
- Strong leadership skills with the ability to manage, coach, and motivate a retail team.
- Excellent communication and interpersonal skills to engage effectively with customers and team members.
- Good understanding of retail sales processes, customer service best practices, and inventory control.
- Experience in store merchandising, layout planning, and visual presentation.
- Strong problem-solving abilities and ability to make decisions under pressure.
- Proficient in retail management systems (POS, stock systems, sales reports).
- Able to analyze sales data and generate actionable insights to improve performance.
- Willing to work retail hours, weekends, and public holidays as needed.
- High level of responsibility, integrity, and commitment to operational excellence.

**Job Types**: Full-time, Permanent

Pay: RM5,000.00 - RM6,000.00 per month

**Benefits**:

- Free parking
- Opportunities for promotion
- Professional development

Schedule:

- Day shift

**Experience**:

- Retail management: 3 years (preferred)

Work Location: In person

Expected Start Date: 05/01/2025

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