Customer Service Executive

1 week ago

Seri Kembangan, Malaysia PTS FOOD DISTRIBUTION SDN BHD Full time

**Job Summary**:
**Key Responsibilities**:

- **Order Management**: Assist customers with placing orders, tracking deliveries, and resolving any issues with their orders. Ensure accurate and timely processing of customer orders.
- **Product Knowledge**: Stay informed about the company’s food products, promotions, and policies to provide accurate information to customers.
- **Complaint Resolution**: Address and resolve customer complaints professionally, ensuring customer satisfaction by offering solutions or escalating issues as needed.
- **Feedback Collection**: Collect customer feedback and relay it to relevant departments to help improve the quality of products and services.
- **Quality Assurance**: Ensure that customer service standards are met, maintaining a positive and professional demeanor at all times.
- **Data Entry**: Maintain accurate customer records, order information, and communication.
- **Collaboration**: Work closely with other departments (e.g., Sales, Marketing, Logistics) to address customer needs and ensure seamless service delivery.
- **Follow-Up**: Ensure customer issues are followed up until resolution, ensuring timely and satisfactory outcomes.

**Qualifications**:

- **Education**: High school diploma or equivalent; associate degree in business or related field is a plus.
- **Experience**: Minimum of 1-2 years in customer service, preferably in the food industry or related field.
- **Skills**:

- Strong communication and interpersonal skills
- Excellent problem-solving and conflict-resolution abilities
- Ability to multitask in a fast-paced environment
- Strong attention to detail and organizational skills
- Proficiency in Microsoft Office Suite or equivalent software
- **Personal Traits**:

- Customer-focused and empathetic
- Positive attitude and team-oriented mindset
- Patience and the ability to handle challenging situations calmly
- Ability to adapt and learn new processes and systems

**Job Types**: Full-time, Permanent

Pay: RM2,000.00 - RM3,500.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Day shift
- Holidays
- Monday to Friday

Supplemental Pay:

- Attendance bonus
- Yearly bonus

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer service: 2 years (required)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)

Work Location: In person

Expected Start Date: 01/27/2025

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