IT Support Specialist

7 days ago

Kuala Lumpur, Malaysia Talreso Consultancy and Advisory Sdn Bhd Full time

**Responsibilities**:

- Ability to keep Customer at the forefront of all requests and advocate for the customer’s needs at all times
- Identify, resolve or manage the resolution of system issues
- Troubleshoot platform issue raised by clients and escalate to the next level if can’t be solved beyond the expertise
- Communicate to other department and teams keeping stakeholders and management informed
- Updating and managing Knowledge base
- Manage escalation process of issues from L1
- Mentor Technical Support Specialists (L1) to help them
- Understand more complex issues/ configurations
- Own and track tasks within SLAs

**Job Requirements**
- Experience in a relevant position;
- Experience in software testing and correction
- Consistent performance under pressure
- Demonstrated success at troubleshooting and excellent English communication skills
- Strong team player with ability to work with remote and international teams
- Highly organized, structured and process-oriented, with great attention to detail, accuracy and consistency
- Self-motivation and drive - confidence to work on own initiative and with limited supervision
- Ability to effectively prioritize and manage conflicting internal and external tasks
- Positive, can-do attitude, problem solver, inspiring and driven
- Able to communicate effectively at all levels within a large organisation
- A quick learner who enjoys overcoming challenges, resolving issues or escalating as needed

**Qualifications**:

- Bachelor’s degree or equivalent tertiary qualification or certification
- ITIL Certification (_preferred_)

**Technical Skills Required**:

- No-SLQ (Mongo)
- Linux/UNIX systems
- JSON and XML syntax
- RESTFul API
- GIT (understanding, work experience)
- Basic scripting and programming: XML, JavaScript and Bash

**Desirable knowledge/skills**:

- Jenkins (ability to develop jobs)
- Knowledge of AWS CloudWatch or MS Azure
- Experience in Confluence apps (Connect, Jira)
- Message Broker system (AMQ)
- Work experience with workflow solutions
- Familiarity with graphics and video editing software
- Familiarity with graphics and video editing software
- Knowledge and experience working with packet analyzer programs

**Job Types**: Full-time, Permanent

Pay: RM4,000.00 - RM6,500.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Application Question(s):

- When is your earliest availability?
- What will be your expected salary?
- Are you well versed with either Javascript / MongoDB / RESTFul APIs / Linux ?

**Experience**:

- IT support: 3 years (required)

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