Guest Relations Officer/assistant

Job DescriptionThe Guest Relations / Receptionist serves as the first point of contact for visitors and guests, ensuring a warm, professional, and welcoming experience. This role is responsible for managing front desk operations, handling incoming calls and correspondence, coordinating appointments, and providing administrative support to ensure smooth daily...

 Taking room reservations, giving out correct information about rates, promotions and queries.  Look through the correspondence and key in the special arrangements/request (if any) before actual date of guest arrival.  Pre-blocked room if spefically asked for (if any).  Prepares and sends out reservation confirmation fax to all...

Provide friendly and courteous reception, mail and information, cashiering, guest relations and business center service at the Front Desk. Attends to guest needs and complaints effectively. Ensures smooth operations and maintaining the established code of standards, efficiency and professionalism set by Management. Provide Management with timely feedback and...

To perform a smooth check in and check out for hotel guests in a friendly and efficient manner. - To greet guests and assisting them with information on the hotel, local attractions and services. - To provide food service for guest in ExecutiveLounge - To keeps the work place tidy and orderly - To maintain good rapport with other department at all times. -...

As Customer Relationship Officer (CRO), you will be the first point of contact for visitors to the building. You will welcome guests and greet people who visit the business. You will also coordinate front-desk activities, including operating the Visitor Management Systems (VMS) to register visitors and assign passes, managing deliveries and redirecting phone...

Job SummaryRepresent the management and act on behalf especially in guests and associate's relations. Assist Front Office Manager responsible for the smooth operation of the Front Office department, i.e. Front Desk, Residence Club, Service Centre, Concierge, Duty Managers and Gym. Ensuring that highest level of efficiency and guest satisfaction are achieved...

**Company Description** Sunway Resort Hotel in Selangor, Malaysia is an all-in-one hotel experience with unrivalled access to shopping, dining, and entertainment. The hotel is located only 35 minutes from Kuala Lumpur International Airport and offers leisure and business travelers an authentic Malaysian stay. Guests can enjoy sweeping resort and city...

Manage guest experience by ensuring the followings are provided; - _a) Thoughtful and attentive service with relaxed efficiency._ - _b) Complete responsiveness to the desire of the hotel guests._ - _c) Quality service of the hospitality is optimized in accordance to hotel procedure (SOP)._ - To report duty punctually, wearing hotel uniform and maintaining a...

Ensure professional service standards is constantly practiced. - To check in all guests, Groups & Tours to the Hotel in an efficient and welcoming manner, ensuring an outstanding first impression. - To be totally familiar with all facilities, functions and special events in the Hotel on a daily basis, assisting guests with any inquiries. - To be aware of all...

Key Responsibilities: - Perform general receptionist and front desk duty, handling all incoming calls and provide general support to visitors. - A point of contact for internal and external guests, leading visitor or guest to meeting room and attend to their enquiries, if any. - Assist with office administration duties (not limit to any specific departments)...