HR Analyst

**Job Title : HR Analyst**
**Base salary : MYR 2,800.00/month**
**Work Hour : 10.00am to 7.00pm | 5 days per week **_(need to work on certain Sunday based rotation schedule) _
**Location : Wisma Shell, Cyberjaya**
**Contract Duration : 12 months**
**Additional Allowances : RM 200 - Inconvenience allowance (supporting MENA from 10am - 7pm)**

**_Compulsory skill set(s) : _**

**_**_
- *_*
- Excellent Communication Skills
- Diagnostic and investigation skills
- Advocacy and inquiry - able to ask purposeful questions
- Problem-Solving and decision-making Skills
- Ability to work on complex cases with mínimal supervision
- Proven ability to prioritize and deliver to deadlines in a fast-paced environment
- Ability to make effective decisions with limited amount of information
- **Experience in providing HR Operations support to the Middle East region would be an advantage**

**_Nice-to-have skill set(s): _**
- Curiosity
- Employee Centric and Service Excellence mindset
- Ownership; end to end accountability for resolution
- Empathy when dealing with sensitive situations/difficult conversations
- Assertiveness and courage to challenge
- Strong self-starter, well-organized/structured in approach

**Duties**:

- Using HR Operations Salesforce case management system to document and manage requests, ensuring that all official correspondence associated with requests are documented - and cases are seen through to completion.
- Responsible for delivering HR support to employees and other stakeholders; supporting them with HR-related cases.
- Provide seamless end-to-end resolution of HR queries to employees and stakeholders. Queries may include, but not limited to: Exit/Transfer/Leaving management; staff benefits/entitlements, Policy guidance; Process expertise, etc.
- Specific activities include; o Managing all HR related queries o Processing payments, pensions, allowances & deductions for Regulars & LNN
- Personal Details Change/Data Maintenance o Employment Verification Letters
- Supporting International and Domestic Transfers
- Managing Status Change requests (Conversions, Promotions) as well as Leaving requests
- Management of cases according to established ways of working, including;
- Using Salesforce to manage and resolve requests using the WoW Experience Attributes
- WIP management, keeping employees/stakeholders (eg local HR, HR Advice), updated on the status of open cases)
- Taking ownership of end-to-end processes
- Taking ownership to manage handoffs within HR Operations as required whilst minimizing the impact of the handoffs to the requestor
- Dealing with third party service providers (Medical Administrator in country, 3rd party service provider, etc)
- Ensuring quality and timely resolution of cases with clear demonstration of curiosity mindset and proactiveness to take ownership to deliver an Excellent Employee Experience
- Timely escalation of complex queries to P&SS, team lead and Country HR team as appropriate
- Take on country Focal Point or process focal point roles
- Lead/Participate in local and global projects
- Building partnerships with Local HR by clarifying policies and procedures, giving and asking for updates on case status, gathering missing data necessary for case processing, identifying best practices and knowledge sharing.
- Providing input for Knowledge Management within the team (including creation and ownership of documentation/job aids as well as actively updating the Salesforce Knowledge portal).
- Sharing best practices within the team, striving for continual improvement in service delivery, participating in improvement initiatives.
- Adhering to the Global Approval Matrix (GAM) and Financial Control Manual (implementing all established financial controls in daily work) & Data Privacy rules, including reporting all FCM & Data Privacy breaches.
- Knowledge sharing and organizing/delivering trainings for the team when needed. Leading trainings for New Joiners.
- Acting as back-up / stand-in for Team Lead when required. Utilizes on the Team Dashboard Tool on Salesforce to check on own and team’s performance with a focus on CI opportunities

**Dimensions**
- Supporting 4000+ employees within MENA/Qatar Operations which currently include the following countries; Qatar, UAE, Jordan, Egypt, Kuwait, Tunisia, Iraq, Libya, Syria, Oman and Saudi Arabia with a view to increased support/additional countries in the future.
- This position reports to the **MENAZA** HR Operations Team Lead Work Schedule The incumbent will need to follow the MENA/Qatar Operations team work schedule which is Monday to Friday, 10am to 7pm.
- On a periodic basis (minimum once a month), the individual will be expected to work on Sundays and/or Public Holidays, per the team’s duty roster.

**Job Type**: Contract
Contract length: 12 months

**Salary**: RM2,800.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Monday to Friday
- Weeken