Front Office Ambassador

1 week ago

George Town, Malaysia M Summit 191 Sdn Bhd Full time

To be a successful Assistant Front Office, you will need to have strong written and verbal communication, decision-making and organizational skills. You should be a leader who can both supervise employees and provide customer service to hotel guests. The ability to work independently and in teams is important for Assistant Front Office.

**Job Responsibility**
- Greet walk-in guests and guests with reservations when they arrive at the front desk
- Register guests and assigns rooms. Accommodates special requests whenever possible.
- Book reservations for individuals, families and groups as required
- Schedule special services, such as Transportation, F & B, spa treatments, when guests inquire
- Refer guests to local amenities and venues
- Communicating with management regarding customer service issues
- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
- Process guest check-outs, Understands room status and room status tracking.
- Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
- Knows all safety and emergency procedures, Is aware of accident prevention policies.

**Job Requirements**
- At least 2 Year of working experience in 4-5 starred hotel is required for this position.
- Positive work attitude, punctual, reliable, responsible and willing to work on shifts.
- Pleasant to disposition and good interpersonal and communication skills in both Bahasa Malaysia and English.
- Knowledge of electronic hotel reservation systems
- A team player and able to work with minimum supervision.
- Good communication and customer service skill
- Applicants must be Malaysian citizens.
- Applicant must be willing to work in Georgetown, Penang.

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