HR Customer Service

Hello. We’re Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we’re improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands - including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum - through a unique combination of deep human understanding and trusted science. What’s more, we’re achieving it in a company that we’re in control of. In an environment that we’re co-creating. And a culture that’s uniquely ours. Care to join us. It isn’t a question.

This is an exciting time to join us and help shape the future. It’s an opportunity to be part of something special.

Are you looking for an opportunity to enhance your knowledge of human resource policies and procedures in a fast-paced Human Resources Support Center? If so, this is the role for you.

As HR Customer Service & Employee Relations SME you will be responsible for providing consistent, high quality customer care and service excellence to all Haleon businesses. You will also assist and facilitate employee and manager inquiries and requests.

This Fixed Term role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following:

- Provide transactional Human Resource support using Workday across all processes and business units in a service center environment
- Ensure service levels and customer satisfaction is achieved
- Provision of advice and guidance as first line of contact for basic Human Resource questions
- Administrative support to Human Resource and shared services
- Manage the quality of data and maintain records in Human Resource systems to ensure data accuracy and that entries are updated for payroll and benefits
- Liaise with external and internal suppliers and agencies as appropriate to deliver Human Resource transactional services
- Support continuous improvement activities to further simplify and standardize processes
- Responsible for Human Resource services standard reports
- Handling of SPII and PII in a confidential manner, while maintaining appropriate privacy, compliance and risk management guidelines
- Process Human Resource partner transaction
- Support Human Resource Managers, Specialists and employees with inquiries
- Manage employee leaves in the Workday profile and with our 3rd party vendor
- Responsible for employee records and filing

Why you?

Basic Qualifications:

- We are looking for professionals with these required skills to achieve our goals:

- Bachelor’s degree in human resources or a combination of education and/or work experience with Human Recourse Process and Practices
- Experience in delivering exceptional customer service
- Demonstrated experience of building strong relationships in a Matrix organization.
- Demonstrate ability to work in a high pressure and fast paced work environment which involves quick re-prioritization and focus on what matters most.
- High level of Ethics, Compliance and Fiduciary mindset with an attitude for collaboration, Inclusivity and Respect for People.

At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.

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