Customer Service Professional

4 days ago

Port Klang, Malaysia Ecolex Sdn Bhd Full time

**Key Responsibilities**:
With this role, the incumbent will be responsible to support all sales activities to export customers in the Food Ingredients division.
- Supports the Head of Supply Chain/Assistant Customer Service Manager as the interface within the sales office in all customer related matters.
- Oversees and manages the order fulfilment process, from customer orders being placed to the products being delivered to the customer.
- Proactively coordinate with relevant internal teams from Sales, Shipping, Logistics & Warehouse, Procurement and Production to resolve discrepancies or issues with orders.
- Ensure excellent customer service throughout the fulfillment process.
- Attend to customer inquiries and provide customer leads to the Sales team.
- Develop and maintain a good working relationship with customers.
- Collaborate with relevant internal teams to enhance operational workflows.
- Maintain accurate records of order status, inventory levels, and shipping details.
- Provide accurate and timely information to customers and Channel Partners relating to all aspects of order processing, shipping and commercial information.
- Attend to customer related matters to ensure customer satisfaction and work closely with operations and related departments to resolve customer issues.
- Obtain order forecasts from customers and Channel Partners for production planning purposes.
- Supports the Market Manager/Business Director in the sales process, pricing and the implementation of product development strategy in line with business plans.
- Provides administrative support for marketing and marketing communications activity for the territory.
- Responsible on day-to-day administration and coordination activities of the sales and marketing division.

The incumbent must take a proactive role to ensure customer satisfaction throughout the sales and after-sales process.

**Job Requirements**:

- Applicants must have a Degree in related fields.
- At least 5-8 year(s) of working experience in customer service related field is required for this position.
- Applicants who are expose to the manufacturing working environment is an added advantage..
- Preferably with some basic shipping knowledge in terms of incoterm.
- Familiar with SAP system is an added advantage.
- Proficiency in order management systems.
- Pleasant personality with customer service at heart and mind.
- Good in both written & verbal in English.
- Excellent problem-solving abilities, result oriented and hardworking.
- Attention to detail and a commitment to accuracy.
- Strong organizational and time-management skills.
- Ability to work collaboratively with cross-functional teams.
- Flexible and willing to work beyond normal working hours.
- Able to work independently with less supervision and work as a team.
- Applicants must be proactive, hardworking and able to work under deadlines.

**Job Types**: Full-time, Permanent

Pay: RM6,000.00 - RM8,000.00 per month

**Benefits**:

- Dental insurance
- Flexible schedule
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental Pay:

- Performance bonus
- Yearly bonus

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