E-commerce Specialist

**About Us**:
Arabian Oud's long journey began in the traditional former marketplace of Riyadh, Souk al-Zal, intending to source one of the rarest scent profiles on earth, Oud, which has been a staple in Middle Eastern perfumery for centuries. Today, the Arabian Oud fragrance house - headquartered in Saudi Arabia - is a global brand with over 1200 stores in many parts of the world, and 400 distinctive products in its collection, spread over 37 countries. Our signature stores thrive in Paris, Dubai, Milano, Madrid, Nice, Berlin, New York, Kuala Lumpur, London Oxford Street, Westfield Stratford, and Westfield London.

**Job Purpose**:
The E-commerce Specialist is responsible for managing and optimizing all aspects of our online sales channels to drive revenue growth and enhance the customer experience. This role involves developing and implementing effective e-commerce strategies, overseeing website and marketplace operations, and collaborating with cross-functional teams to ensure seamless integration of online initiatives with overall business objectives.

**Duties and Responsibilities**:

- Collaborate with cross-functional teams to align e-commerce activities with overall business objectives.
- Manage and optimize the company’s e-commerce website for a seamless and user-friendly experience.
- Oversee various online marketplaces including Amazon, eBay, Zalando, and Douglas.
- Ensure all product listings are accurate, current, and consistent with the brand image.
- Optimize product pages with high-quality images and engaging descriptions to enhance user engagement.
- Process incoming customer orders across all e-commerce platforms.
- Monitor and maintain accurate inventory levels, avoiding stockouts or overstocking.
- Plan and execute digital marketing campaigns to drive traffic and improve conversion rates.
- Implement SEO and SEM strategies to improve search engine visibility.
- Collaborate with the marketing team to create engaging content and promotions.
- Monitor and improve customer experience across all online touchpoints.
- Generate analytical reports to support data-driven decisions and strategic improvements.
- Conduct A/B testing to optimize website performance and marketing efforts.
- Coordinate website maintenance, updates, and issue resolution with internal teams.

**Customer Service Support**:

- Forward general inquiries to relevant departments.
- Manage after-sales services, including handling complaints and customer questions.

**Supply Chain Support**:

- Coordinate stock transfers from warehouses to stores (until Oracle integration).
- Update stock levels weekly.
- Process wholesale orders, prepare invoices, and manage follow-ups with customers.

**Marketing Support**:

- Set up online promotions and campaigns.
- Support offline promotional efforts, including printing and visual merchandising coordination.
- Generate weekly promotional reports for online and offline activities.

**Qualifications**:

- Bachelor’s degree in Business, Marketing, E-commerce, or a related field.
- Proven experience in managing e-commerce platforms and operations (preferably in a similar industry).
- Strong knowledge of e-commerce systems such as Sitecore, Shopify, Magento, WooCommerce, or Amazon Seller Central.
- Understanding of digital marketing, SEO, SEM, and web analytics tools (Google Analytics, etc.).
- Strong communication, problem-solving, and analytical skills.
- Ability to work collaboratively with cross-functional teams.
- Detail-oriented and proactive in identifying opportunities for improvement.
- Fluent in English.
- Flexible and adaptable to evolving e-commerce trends and technologies.

Pay: From RM2,500.00 per month

Application Question(s):

- what is your notice period?
- What is your current salary?
- What is your expected salary?
- what is your English level? (out of 10)

Work Location: In person