Sme Account Support

4 days ago

Kuala Lumpur, Malaysia 6co Solutions Sdn Bhd Full time

**Responsibilities**:
1. SME Account Management: Oversee the operation of key SME accounts, ensuring customer needs and concerns are addressed promptly and effectively. Provide consultative services to drive business growth.

2. Enhance Customer Satisfaction: Manage end-to-end project planning and execution, ensure the quality of services delivered, optimize project plans, and maintain regular communication with clients to ensure satisfaction.

3. Identify and Resolve Project Issues: Facilitate cross-departmental collaboration to identify and resolve project challenges, providing actionable solutions to improve product operations.

4. Assist in Pre-Sales and Sales: Support pre-sales activities by advancing Proof of Concept (POC) projects to ensure seamless execution and client satisfaction.

**Job Requirements**:
2. Experience: Minimum of 3-5 years of relevant experience in pre-sales, post-sales, or the IT industry is preferred.

3. Skills and Attributes: Strong sense of responsibility, team-oriented, proactive with a pursuit of excellence, and positive energy.

5. Communication and Coordination: Excellent communication and coordination skills with the ability to deliver exceptional service to clients and effectively promote cross-department collaboration.

6. Project Management: Proven ability to decompose project goals, control project processes, and ensure successful implementation.

**Additional Information**:

- Hybrid working mode
- Working Hours: 9:00 AM - 6:00 PM and 3:00 PM - 12:00 PM
- Office conveniently located near public transport access

**Job Types**: Full-time, Permanent

Pay: RM5,000.00 - RM8,000.00 per month

**Benefits**:

- Additional leave
- Dental insurance
- Flexible schedule
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance
- Work from home

Schedule:

- Monday to Friday

Supplemental Pay:

- Performance bonus
- Yearly bonus

Application Question(s):

- How many years of experience in pre-sales/post-sales in IT industry?
- What is your expected salary?

**Experience**:

- Linux: 3 years (preferred)

Expected Start Date: 01/31/2025

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