Customer Service Representative

4 days ago

Kuala Lumpur, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time

_**Are you passionate about delivering excellent banking services that leave customers feeling appreciated? Consider joining our Banking Contact Centre today. Our contact centers serve as a great starting point in the financial services sector, with customized development programs to assist in career growth.**_

**Job Highlights**:

- International Bank;
- Opportunity to grow in an international Banking industry;
- Full training provided (1 month);
- Attractive salary & benefits;
- Located at Wisma Standard Chartered;
- Accessible by public transportation ( LRT Bukit Jalil).
- Deliver outstanding customer service over the phone promptly, while also fostering positive relationships with clients;
- Assist in educating our customers about products and alternative digital banking platforms;
- Broadening the customer base through the promotion of upselling and cross-selling banking products and services.

**Requirements**:

- SPM, Diploma /Bachelor's Degree in equivalent course;
- Minimum **6 months of Customer Service **experience is a must;
- Strong command of **English** in both verbal and written communication **(COMPULSORY)**;
- Able to commit working on rotational shift;
- Strong phone contact handling skills and active listening.

**Salary**: RM2,800.00 - RM4,000.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Evening shift
- Night shift
- Rotational shift

Supplemental pay types:

- Commission pay
- Performance bonus

Application Question(s):

- What is your last drawn and expected salary?

**Experience**:

- Customer Care Specialist: 1 year (required)

**Language**:

- Mandarin (required)
- English (required)

Ability to Commute:

- Kuala Lumpur (required)

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