Technical Customer Success Representative

2 days ago

Kuala Lumpur, Malaysia Crystal Intelligence Full time

**Position Summary**

We are looking for a highly skilled and customer-focused Technical Customer Success Representative to serve as a primary point of contact for both technical and customer success needs. In this role, you will bridge the gap between our technical teams and customers, offering expert guidance on product functionality, API usage, and system integrations. You will manage customer accounts, ensuring a deep understanding of their technical challenges and goals while driving product adoption and maintaining optimal customer health. The role requires a blend of technical support expertise, proactive customer relationship management, and a passion for helping customers succeed.

This position offers an exciting opportunity for a driven individual to combine technical expertise and customer success strategies, making a direct impact on customer satisfaction and product growth.

**Responsibilities**
- Assist customers during onboarding, focusing on API integrations and understanding the product’s technical functionalities.
- Serve as the technical liaison, explaining proprietary algorithms and helping customers understand how they relate to their specific use cases.
- Collaborate cross-functionally to advocate for customer needs and suggest product enhancements.
- Regularly engage with customer accounts, maintaining a cadence of contact to understand their challenges, goals, and drive product adoption.
- Monitor customer usage, identify trends, and implement strategic account plans to increase adoption, retention, and mitigate any risks of churn.
- Support cross-functional initiatives to enhance the overall customer experience and streamline team workflows.
- Log and track customer requests, providing monthly reports on interactions and resolutions.
- Occasionally travel to meet customers in person or attend industry events as needed.
- Provide technical support to customers by identifying issues, researching solutions, and offering guidance in both written and verbal form.

**Requirements**:

- Degree in IT or a related technical field, or equivalent experience in a technical role.
- Proven experience in a technical support, customer success, or account management role, preferably within a SaaS environment.
- Ability to analyze logs and troubleshoot technical issues, with strong analytical and problem-solving skills.
- Proficiency in reading and understanding API documentation and explaining technical concepts to both technical and non-technical audiences.
- Experience building out customer journeys, usage metrics, and expanding product adoption.
- High level of emotional intelligence, with the ability to empathise and proactively solve customer problems.
- Excellent communication skills in English; fluency in Mandarin; fluency in other languages (e.g., Bahasa, Japanese, or Korean) is a plus.
- Knowledge of blockchain, cryptocurrencies, or Web3 is a strong plus.
- Ability to thrive in a fast-paced, sometimes unstructured environment, with personal accountability and a drive for customer success.

**Nice To Have**
- Experience in blockchain analysis, financial crime investigations, or working with stakeholders in government, law enforcement, or financial institutions.
- Curiosity and eagerness to stay up-to-date with trends in the crypto and blockchain ecosystem.

  • Customer Success Representative

    1 week ago

    Kuala Lumpur, Malaysia Veeam Software Full time

    The Customer Success Representative is responsible for the renewal of customer maintenance contracts in their assigned territory/segment; this includes providing quotes directly to customers and/or their assigned channel partners. The Customer Success Representative is responsible for ensuring the best customer experience as well as customer retention, with...

  • Customer Success Representative

    2 weeks ago

    Kuala Lumpur, Malaysia Veeam Full time

    The Customer Success Representative is responsible for the renewal of customer maintenance contracts in their assigned territory/segment; this includes providing quotes directly to customers and/or their assigned channel partners. The Customer Success Representative is responsible for ensuring the best customer experience as well as customer retention, with...

  • Customer Success Representative

    2 weeks ago

    Kuala Lumpur, Malaysia Nutanix Full time

    **Hungry, Humble, Honest, with Heart.** **The Opportunity** Do you love technology? Are you ready to transform the way companies work? If you have a passion for Enterprise Cloud Technology and a vision for the future of business; we want to talk with you. Nutanix (NTNX) is looking for a dynamic **Customer Success Representative** to deliver exceptional...

  • Customer Success Representative

    1 week ago

    Kuala Lumpur, Malaysia innotec Marketing Full time

    **Customer Success Representative**: Life is different at N3. We are driven by our passions and propelled by our quest to innovate, thrive and learn. We are the tastemakers of technology, transforming the way the world works and shaping the future of business. We work hard. We play hard. We make moves. Here, success is no accident. It’s ours to grow. N3,...

  • Technical Customer Success Consultant

    1 week ago

    Kuala Lumpur, Malaysia Kofax Full time

    The Communications Consultant is a mixed role of Professional Services and Technical support and is the first techical point of contact for our customers and partners. You are a member of our consulting group that delivers configurable solutions to our end user customers / partners and are responsible for providing business critical technical support. In...

  • Technical Sales Representative

    2 weeks ago

    Kuala Lumpur, Malaysia Mindpec Solutions Full time

    **Role**:Technical Sales Representative - Mandarin Speaking **Client**:BPO **Working Mode**:On Site **Working Hours**:9AM to 6PM **Working Day**:Monday to Friday **Job Type**:Permanent **Job Location**:Kuala Lumpur **Language requirement**:Mandarin + English **Experience**:Minimum 1 year of experience in Web Development and worked as a technical...

  • Customer Success Representative

    2 weeks ago

    Kuala Lumpur, Malaysia Veeam Software Full time

    **Responsibilities** - Effectively manages renewal of all contracts in assigned territory to protect and grow Veeam maintenance revenue, as well as upsell and cross sell - Ensures customer success and goes above and beyond to ensure customer retention and satisfaction - Proactively monitors the funnel of expiring agreements, executes actions in timely manner...

  • 11. 114467 Customer Success Representative II

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Half the sky Full time $30,000 - $60,000 per year

    Start your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future. Make the Best You.Working at Honeywell is not just creating incredible...

  • Customer Success Representative

    1 week ago

    Kuala Lumpur, Malaysia Veeam Software Full time

    Veeam®, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud. Headquartered in Columbus, Ohio, with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide,...

  • Customer Success Manager

    12 hours ago

    Kuala Lumpur, Malaysia Hunters International Sdn Bhd Full time

    About Our Client:Our client is a digital transformation and business process outsourcing company that helps companies improve operations, customer experiences, and efficiency through technologies like AI, automation, cloud engineering, and analytics. Job Description: Encourage clients to utilize new features that will help them drive their business...