Incident Manager

**What We Do** Coda delivers commerce solutions that accelerate global growth for our partners. With over a decade of experience, we’re trusted by 300+ publishers—including Activision, Bigo, Electronic Arts, Moonton, and Riot Games—to grow their revenue and audiences worldwide. Our suite of solutions includes Custom Commerce, a fully customizable web...

Company / Role OverviewWe are seeking an experienced Incident Manager to join a regional digital operations team supporting commercial business applications across Asia. The role is responsible for leading the management of production incidents, ensuring quick resolution, and driving continuous improvements in support processes. You'll collaborate with...

**The Responsibilities of the Role**: - Always on top of any major incident and oversee the entire process from detection to resolution. - Facilitate bridge calls with relevant teams during major incidents and potential critical issues. - Maintains quality handling of Jira tickets, from creation to closure. - Constant follow up on open tickets as...

**Responsibilities** - Incident Management: Experience in managing incidents, including response strategies and postmortem analysis, is critical for maintaining system reliability. - Troubleshooting: The ability to diagnose and resolve issues quickly is a key trait for any Incident Manager. - Networking Knowledge: A solid grasp of networking concepts helps...

Incident Manager Responds to, facilitates and administers ITIL and related service support processes for global bp. Resolves Critical Incidents and associated service issues in real time. Proactively monitors open tickets to ensure achievement of contracted service levels. Post processes service requests by documenting individual services / agreements and...

Incident Manager Responds to, facilitates and administers ITIL and related service support processes for assigned accounts. Resolves service requests and associated service issues in real time. Proactively monitors open tickets to ensure achievement of contracted service levels. Post processes service requests by documenting individual services / agreements...

SHAREJob DescriptionThe Responsibilities of the Role: Always on top of any major incident and oversee the entire process from detection to resolution.Facilitate bridge calls with relevant teams during major incidents and potential critical issues.Maintains quality handling of Jira tickets, from creation to closure.Constant follow up on open tickets as...

Are you ready to shape a better tomorrow?AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.If you are hungry and driven to play an active role in shaping a...

**Key Responsibility of Incident Manager**: - Demonstrate strong commitment and drive in ensuring effective service delivery to customers - The role is pivotal to the retention and growth of customers in a defined segment as you prioritise outstanding customer advocacy and navigate an internal stakeholder landscape to deliver world class customer services -...

**About the role**: To ensure the effective and efficient management of incidents within an organization, aiming to restore normal service operations as quickly as possible with mínimal disruption to business operations by connecting the right people together and managing the incident until resolution and keeping all relevant parties updated. **As an...