Team Leader
2 weeks ago
Responsibilities
- Lead and manage a team of collection agents.
- Set and monitor performance targets for the team.
- Provide training, support, and guidance to team members.
- Ensure compliance with company policies and regulatory requirements.
- Handle escalated customer issues and resolve in a timely manner.
- Analyze collection data to identify areas for improvement.
- Develop and implement strategies to improve collection efficiency.
- Prepare and present regular reports on team performance.
**Qualifications**:
- Spm / Diploma in related field
- Minimum of 3-5 years of experience in collections or a related field.
- Proven experience in a supervisory or leadership role.
- Strong understanding of collection processes and regulations.
- Excellent communication and interpersonal skills.
- Ability to lead and motivate a team.
- Strong problem-solving and decision-making abilities.
**Skills**:
- Leadership
- Team Management
- Customer Service
- Compliance
- Data Analysis
- Performance Monitoring
- Conflict Resolution
- Microsoft Office
- Negotiation
Please do contact or Whatsapp to 014-9374254 (HR)
**Job Types**: Full-time, Permanent
Pay: RM2,000.00 - RM2,500.00 per month
**Benefits**:
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
Supplemental Pay:
- Attendance bonus
- Commission pay
- Performance bonus
Work Location: In person
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