Team Leader

2 weeks ago


Bandar Sunway, Malaysia VAS SOLUTION ASIA SDN BHD Full time

Responsibilities
- Lead and manage a team of collection agents.
- Set and monitor performance targets for the team.
- Provide training, support, and guidance to team members.
- Ensure compliance with company policies and regulatory requirements.
- Handle escalated customer issues and resolve in a timely manner.
- Analyze collection data to identify areas for improvement.
- Develop and implement strategies to improve collection efficiency.
- Prepare and present regular reports on team performance.

**Qualifications**:

- Spm / Diploma in related field
- Minimum of 3-5 years of experience in collections or a related field.
- Proven experience in a supervisory or leadership role.
- Strong understanding of collection processes and regulations.
- Excellent communication and interpersonal skills.
- Ability to lead and motivate a team.
- Strong problem-solving and decision-making abilities.

**Skills**:

- Leadership
- Team Management
- Customer Service
- Compliance
- Data Analysis
- Performance Monitoring
- Conflict Resolution
- Microsoft Office
- Negotiation

Please do contact or Whatsapp to 014-9374254 (HR)

**Job Types**: Full-time, Permanent

Pay: RM2,000.00 - RM2,500.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Day shift

Supplemental Pay:

- Attendance bonus
- Commission pay
- Performance bonus

Work Location: In person



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