Operation Staff

1 week ago

Petaling Jaya, Malaysia bino motorbike rental Full time

**Job Description - Operations Staff**

The Operations Staff is responsible for supporting the day-to-day business operations of Bino Motorbike Rental, ensuring smooth customer experiences, proper fleet management, and timely execution of tasks related to sales, bike operations, and shop upkeep. This role requires responsibility, adaptability, and hands-on involvement in both administrative and field operations.

**Key Responsibilities**
- **Sales Recording & Administration**:

- Accurately record **daily sales transactions** into the company system.
- Ensure sales entries are updated, verified, and aligned with company policies.
- Plan and coordinate maintenance and delivery with technical staff.
- **Customer Service & Frontline Operations**:

- Attend to customer inquiries, bookings, and walk-ins at the shop.
- Provide clear rental information, safety guidelines, and contract explanations to customers.
- **Maintenance Works**:

- **support technical staff on bike maintenance and sending bike for repairs**:

- **Bike Delivery & Collection**:

- Deliver motorbikes to customers at designated locations.
- Handle **delivery logistics**, including time coordination with customers.
- **Bike Recovery & Roadside Assistance**:

- Respond promptly to breakdowns or accidents with **bike rescue services**.
- Coordinate towing, replacement bikes, or other assistance as required.
- **Fleet Maintenance Support technical staff**:

- Send bikes for scheduled servicing and repairs.
- Maintain basic cleanliness and readiness of bikes before delivery.
- **Shop & Premises Upkeep**:

- Assist in general **shop upkeep** including cleanliness, stock arrangement, and light repairs.
- Ensure helmets, riding gear, and accessories are organized and available.
- Support event preparations or promotional activities at the premises when required.
- **General Duties**:

- Perform ad hoc tasks as instructed by management to support smooth operations.
- Work flexibly, including weekends or after-hours, based on company schedule.
- Uphold safety, professionalism, and company values in every duty.

**Requirements**:

- Minimum diploma
- Possess a valid motorcycle license (B2/B Full).
- Experience in customer service, delivery, or bike-related work preferred.
- Good communication skills in Bahasa Malaysia and English.
- Responsible, punctual, and able to work independently with mínimal supervision.
- Physically fit and comfortable working both indoors and outdoors
- able to work weekends

Pay: RM1,800.00 per month

**Education**:

- Diploma/Advanced Diploma (preferred)

**Language**:

- English (required)

License/Certification:

- motorbike license (required)

Work Location: In person

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