Executive Customer Service

2 days ago

Cyberjaya, Malaysia 1Millennium International Sdn Bhd Full time

**Job Description for Customer Services Executive**

As a Customer Services Executive, you will be responsible for ensuring exceptional customer satisfaction by addressing inquiries, resolving issues, and providing support through various communication channels. Your primary goal is to uphold the company's reputation for outstanding customer service and contribute to customer loyalty and retention.

**Key Responsibilities**:
1. Customer Interaction:

- Provide timely and accurate information regarding products, services, and company policies.
- Ensure a positive and professional customer experience in every interaction.

2. Issue Resolution:

- Investigate and resolve customer issues and complaints promptly and effectively.
- Collaborate with relevant departments to find comprehensive solutions and prevent recurring problems.

3. Product Knowledge:

- Maintain a thorough understanding of the company's products and services to assist customers effectively.
- Stay updated on product changes, updates, and promotions to provide accurate information.

4. Documentation and Record Keeping:

- Maintain detailed and accurate records of customer interactions, feedback, and resolutions.
- Track customer issues and follow up on ongoing cases.

5. Customer Education:

- Educate customers on product features, usage, and troubleshooting procedures.
- Provide guidance on self-service options and assist customers in utilizing online resources.

6. Cross-functional Collaboration:

- Collaborate with other departments such as sales, marketing, and technical support to ensure a cohesive customer experience.
- Share customer insights and feedback with relevant teams for continuous improvement.7. Customer Satisfaction Surveys:

- Conduct customer satisfaction surveys to gather feedback and identify areas for improvement.
- Analyze survey data to implement changes that enhance the overall customer experience.

**QUALIFICATIONS AND SKILLS**:

- Preferred Bachelor’s degree in Business, Cyberpsychology, Communication, or a related
- Proven experience in customer service roles.
- Excellent communication and interpersonal skills.
- Problem-solving abilities and a customer-centric mindset.
- Ability to handle stressful situations with composure.
- Time management and organizational skills.

**Job Type**: Permanent

**Salary**: RM3,000.00 - RM5,000.00 per month

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