Consultation Service Coordinator

**About Naluri** Naluri is a digital health therapeutics company operating across Southeast Asia. We work at the intersection of mental health and chronic disease, combining behavioural science, psychology, data, and digital design to help people lead healthier lives. Learn more about us **Job Details** - ** Position**: Consultation Service Coordinator - ** Location**: Hybrid - our KL office based in Semantan, near MRT Semantan. - **Salary Range**: RM 4,000 per month - ** Type**: Full-time We're looking for strong talents to join us in the Consultation Team. Join us on our mission to improve our members' mental and physical health **Responsibilities**: Consultation Services Coordination - Member Engagement: Assist members and consultants in booking and managing consultation sessions, including finding convenient time slots and matching members with suitable consultants. - Consultant Support: Guide consultants on best practices, from using additional resources to ensuring a supportive environment for members. - Operations & Issue Resolution: Collaborate with the other teams to solve any service-related issues and refine consultation processes to improve user experience. Administrative & Data Management - Onboarding and Setup: Support consultant onboarding and profile setup, manage consultation resources, and update website content related to services. - Data Analysis: Collect and analyze data on service delivery, member engagement, and performance, generating reports that inform our strategy. - New Initiatives: Work with the Consultation Team to experiment with innovative ways to enhance service quality and improve consultation processes. **What We're Looking For**: - Tertiary education or equivalent - Fluent in English with strong communication skills - Proficient in Google Workspace (Docs, Sheets, Slides) and Microsoft Office (Excel, Word, PowerPoint) - Comfortable working with data and basic data analysis - Passion for the health and wellness industry - Flexibility to work on weekends when needed, with fair compensation for any additional hours **Nice to Have (But Not Required)**: - Bachelor’s degree in a health-related field (e.g., Psychology, Nursing, Social Work, Nutrition, Public Health, Medicine, Exercise Physiology, Health Education, or similar) - Experience in a multidisciplinary environment - Background in roles such as project management, management trainee, operations associate, or customer service - Proficiency in a second language (e.g., Bahasa Malaysia, Mandarin, Tamil, or Bahasa Indonesia) - As we are a dynamic startup, responsibilities and tasks may evolve over time to align with our growth and objectives. Any changes to the role will be communicated clearly and promptly by your manager. **Perks**: - Flexible Paid Time-Off: We believe in work-life balance - Medical Insurance: Your well-being is our priority. - Free use of our digital healthcare app, providing 24/7 access to medical experts. - Free therapy sessions: Mental health matters too **Our Culture**: - We empower teams to prioritise customer value and plan their way to achieve it. - We love our get-togethers - be they virtual or physical, over lunch or evening outings. - We encourage the use of our flexible vacation days policy (just ensure your team isn't left in the lurch) - We thrive on principles like "Act like an Owner", "Keep it Simple", "Try and Error", "Fail fast", "Disagree and Commit", "Think Big" and "Bias to Action". **Our People**: We're a diverse group of Scuba Divers, Cooks, Travelers, and Enigmatologists (you might need to Google that), Video Gamer heroes, Movie Buffs, Readers, Swimmers, Board Gamers, Music Lovers, every other variety of people. You'll find a friend in someone here **Growth Opportunities**: Working with state-of-the-art AI technologies and the latest tools, you'll be learning from industry experts in a practical data-driven business environment. Bring your ideas, see them come to life, and impact our business and the people we serve.