Team Leader

1 week ago

Bukit Jalil, Malaysia Glob Pro BrainHunters Sdn Bhd Full time

**Responsibilities**:

- Manage unsecured and secured accounts in the Debt Manager Collection System to prevent control flow through of accounts to 30 days past due and to achieve targeted delinquencies.
- Ensure that collection actions taken are within corporate guidelines, and collection policies.
- Handle and manage customers' objections/complaints/issues escalated from collectors.
- Assist supervisor in executing collection strategies, such as prepare listings, arrange resources to run strategy, monitor & tracking strategy effectiveness, etc.
- Train and coach new and weaker team members.
- Assist supervisor in call reviews, compliance and controls.
- Achieve the target indicators set in terms of delinquencies, attempts, contacts, PTP kept and dollars collection.
- Support implementation of new processes/initiatives and ensure adherence and compliance by team members.
- Strong engagement with team members.
- Take on ad-hoc tasks/ projects as assigned by Supervisor.

**Job Requirements**
- Strong communications and leadership. Preferably a year of Team Lead experience.
- Possess good spoken English and third language proficiency will be an added advantage.
- At least 5 years of working experience, preferably in banking, customer service, collection/recovery or contact centres.
- Possesses strong Emotional Intelligence (EQ) ability.
- Willing work extended hours and weekends as and when require.

**Salary**: RM4,500.00 - RM5,000.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Vision insurance

Schedule:

- Monday to Friday

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