Ict Technician

2 days ago

Kuala Lumpur, Malaysia Dasein Academy of Art Full time

**Role Summary**:
To provide comprehensive services, including troubleshooting, maintenance, configuration, installation, administration, supervision, and support for the college computer system, hardware, software, and ICT equipment. This role also involves troubleshooting audio-visual equipment and other ICT-related devices.

**Job Descriptions**:
**1. Maintenance and Security**
- Optimize workflows using ICT tools and systems such as Google Workspace.
- Conduct routine maintenance for optimal performance.
- Ensure security protocols for ICT infrastructure.

**2. Configuration and Support**
- Configure systems and install software.
- Provide technical support and resolve issues promptly.

**3. Management and Oversight**
- Manage end-to-end equipment lifecycle.
- Supervise and guide support staff.
- Promptly respond to urgent maintenance or equipment requests, and conduct emergency checks or repairs as needed.
- Maintain optimal conditions for computers, networking, cabling, ICT equipment, and cleanliness in various facilities, including computer labs, auditorium, lecture hall, studios, classrooms etc.

**4. Media and Audio-visual Support**
- Assist in setting up and troubleshooting multimedia equipment.
- Resolve issues with audio-visual equipment for seamless activities.

**5. Equipment Loan and Asset Management**
- Maintain and update records of equipment maintenance, repairs, and warranties.
- Keep track of inventory for supplies and equipment.

**6. Documentation and Collaboration**
- Maintain accurate records of troubleshooting and configurations.
- Collaborate with internal teams and external suppliers.

**7. Communication and Updates**
- Provide clear technical updates and reports.
- Collaborate with internal teams and suppliers to address ICT concerns.
- Oversee daily equipment loans.
- Manage a comprehensive inventory of software and hardware.
- Research and compare prices for ICT equipment, software, or services, and provide detailed cost analysis to the head for informed decision-making.

**Requirements**:

- Possess at least a Diploma in IT or any related field.
- At least 1-2 years of working experience in related field.
- Able to work in high pressure situations with timely execution and meet tight deadlines.
- Ensure team-work spirit to achieve goals aligned with the department and Company.
- Respond quickly and positively to changing environment.
- A meticulous, detailed, a team player and good in communication skills

Pay: RM2,500.00 - RM5,000.00 per month

**Benefits**:

- Additional leave
- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Monday to Friday

Supplemental Pay:

- Overtime pay
- Yearly bonus

Work Location: In person

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