IT Helpdesk

**Client Industry**: Malaysia's Leading Fintech Company

**Location**: Bangsar South

**Key Responsibilities**:

- Provide first and second-level support for user issues related to desktops, laptops (macbook and windwos), mobile devices (android and ios), printers, and other peripherals.
- Perform on-site and remote diagnosis and resolution of hardware and software issues.
- Set up and configure new computers, including asset tagging, DLP configuration, security tools, and required software installation.
- Support onboarding/offboarding processes including AD user account setup, access assignment, and equipment provisioning.
- Manage workstation asset inventory and ensure hardware lifecycle tracking.
- Assist in user access reviews and generate regular audit or status reports.
- Troubleshoot network connectivity issues and escalate as necessary.
- Liaise with vendors and third-party support when required for repairs, replacements, or escalations.
- Collaborate with IT Security and Infrastructure teams to ensure compliance with security and operational standards.
- Document support processes, solutions, and common troubleshooting steps for knowledge sharing.
- Perform regular housekeeping and system checks to ensure endpoint compliance and health.

**Key Requirements**:

- Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
- 1-3 years of experience in desktop or IT support roles.
- Hands-on experience supporting both **Windows** and **macOS** environments, including software installations, system preferences, user profiles, and patching.
- Basic scripting knowledge (e.g., **PowerShell**, **Batch** etc) to automate common desktop support tasks such as software installation, user management, or log collection.
- Understanding of basic networking, user access permissions, and IT asset management.
- Good problem-solving and analytical thinking skills.
- Strong interpersonal and communication skills, with a service-oriented mindset.
- Ability to work in a fast-paced environment and handle multiple support requests efficiently.
- Willingness to occasionally work after hours or travel for site support, if required.
- Experience with ITSM ticketing tools is a plus.
- Certification in CompTIA A+, Microsoft Fundamentals (MS-900), or ITIL Foundation is an added advantage.

**Job Types**: Full-time, Permanent

Pay: RM5,000.00 - RM15,000.00 per month

**Benefits**:

- Flexible schedule

**Experience**:

- Windows and macOS : 3 years (preferred)
- MacOS: 3 years (preferred)
- Fintech Company: 3 years (preferred)

Work Location: In person