Current jobs related to Customer Support Agent - Kuala Lumpur - JustMarkets

  • Customer Support Agent

    2 weeks ago

    Kuala Lumpur, Malaysia SagaOS Sdn. Bhd Full time

    **Online Customer Support Agent** Working for a customer focused exciting, young company that is at the forefront of their industry. within a Customer Support focused team. Must be completely fluent in English (native speaker written standard) and have suitable experience. **RESPONSIBILITIES** - At the forefront of the company operations, you will be...

  • Customer Support Agent

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Multiverse NV Full time 30,000 - 60,000 per year

    As a Customer Support Agent, you'll be responsible for providing top-notch support to players through various communication channels. Your role involves managing and resolving customer issues efficiently while maintaining high levels of customer satisfaction.These are your responsibilities:Respond to player inquiries promptly via live chat, emails, and other...

  • Customer Support Agent

    5 days ago

    Kuala Lumpur, Malaysia Nezda Technologies (Malaysia) Full time

    **Requirement**: - Minimum Diploma holder - Fresh grad in technical background or at least 1 year CS experience - Contract may be extended (depend on Client) - Nigh shift allowance provided - EPF, SOCSO provided **Experience**: - Experience (Gamer or support agent) and interest in digital Gaming and VR technology (Playstation, Nintendo,...

  • Customer Service Associate

    1 day ago

    Kuala Lumpur, Malaysia Customer Connect Malaysia Full time

    **Position**: Customer Service Associate **Salary**: RM1,800.00 - RM2,100 per month **These are the benefits in your career with us**: - Fun and exciting working environment - Lucrative remuneration package - EPF, SOCSO, and Medical coverage - Strategic location (walking distance to all major public transportation modes) - Professional training & training...

  • call center agent

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia TechNest support center FZ L.L.C Full time 240,000 - 330,000 per year

    Kami Sedang Mencari: Call Center Agent / TelecallerSyarikat:TechNest Support CenterLokasi:Dubai, UAEJenis Pekerjaan:Sepenuh MasaKami sedang mencari individu yang berpengalaman dalamtelecalling dan call center, terutamanya mereka yang mempunyai pengalaman dalambidang trading. Jika anda dipilih, syarikat akan menanggungtiket penerbangan dan visa.Gaji:AED 4,700...

  • L3 Support

    2 weeks ago

    Kuala Lumpur, Malaysia Product and Technology Full time

    **Job no**: 527570 **Brand**: Product and Technology **Work type**: Full time **Location**: Kuala Lumpur, Malaysia, Manila, Philippines, Dumaguete, Philippines **Categories**: Information & Technology FCM is one of the world’s largest travel management companies and a trusted partner for nationals and multinational companies. With a 24/7 reach in 97...

  • Customer Support Agent

    1 day ago

    Kuala Lumpur, Malaysia AffiliateUp Full time

    Requirements - Computer literacy; - Able to identify ways of solving the problem and present the solution in a verbal and written manner; - Strong interpersonal skills; - High level of professionalism; - Attention to detail and punctuality; - Windows with a minimum of 8Gb RAM Memory or Apple Mac not older than 2015 year. - Stable internet connection; - Own...

  • Customer Support Agent

    1 week ago

    Kuala Lumpur, Malaysia AffiliateUp Full time

    Requirements - Computer literacy; - Able to identify ways of solving the problem and present the solution in a verbal and written manner; - Strong interpersonal skills; - High level of professionalism; - Attention to detail and punctuality; - Windows with a minimum of 8Gb RAM Memory or Apple Mac not older than 2015 year. - Stable internet connection; - Own...

  • Customer Care Agent Intern

    1 day ago

    Kuala Lumpur, Malaysia SK MAGIC RETAILS MALAYSIA SDN BHD Full time

    Job Summary: We are seeking a proactive and enthusiastic Customer Care Agent Intern to support our customer service operations. This internship offers valuable hands-on experience in a fast-paced environment, serving as a key link between our company and its customers. Key Responsibilities: - Support outbound call activities such as appointment reminders...

  • Agent Servicing

    1 day ago

    Greater Kuala Lumpur, Malaysia Chubb Full time 40,000 - 80,000 per year

    At Chubb, we're looking for a dedicated Agent Servicing Customer Service Representative to support our valued distribution partners and agents. In this role, you'll be the go-to expert, helping agents succeed as they represent Chubb's trusted products.You'll thrive in a collaborative environment where your attention to detail, problem-solving skills, and...

Customer Support Agent

2 weeks ago

Kuala Lumpur, Malaysia JustMarkets Full time

JustMarkets is a global multi-asset broker that has been shaping the industry since its founding in 2012. We work with clients in more than 160 countries.

JustMarkets’s mission is to create a convenient and transparent trading environment where everyone can reach their full investment potential. We strive to offer superior spreads, execution, and service.

JustMarkets’s vision is to become the world’s most customer-centric broker, where everyone can trade and invest in a simple and transparent way.

The essence of JustMarkets lies in its core values, which guide every action and shape each process, ensuring that our commitment to these values is reflected in all our endeavours.

The success story at JustMarkets is written by a dynamic and innovative team of dedicated professionals. The diverse team from 10 different countries, and it’s what truly sets JustMarkets apart. As a rapidly growing team, JustMarkets is always on the lookout for like-minded individuals who resonate with our culture and values.

Explore opportunities at JustMarkets and become a part of our team of professionals

**Responsibilities**
- Respond and communicate with clients to understand and service their needs via livechat
- Analyse customer data to make appropriate recommendations and problem resolutions
- Resolve product or service concerns by clarifying the customer's problem; determining the cause; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Demonstrate excellent customer service by facilitating positive long-term relationships and a high potential for repeat business
- Build rapport with clients and effectively diffuses conflict and opposition
- Contribute to team effort by accomplishing related results as needed
- Be committed to meeting quality standards in processing customer adjustments

**Skills & Abilities**
- Strong verbal and written communication skills, with the ability to convey information clearly, professionally, and empathetically
- A customer-centric mindset with a genuine desire to help and provide exceptional service, displaying patience, empathy, and understanding
- Effective problem-solving and critical-thinking skills to analyse situations, identify root causes, and propose appropriate solutions
- Willingness to learn and acquire a thorough understanding of the company's products, services, and policies
- Collaboration and cooperation with team members to achieve common goals, sharing knowledge and supporting others when necessary
- Work independently under mínimal supervision
- Calm person, good listener and stay positive assisting customers who are upset
- Responsible, fast learner, interpersonal skills and a strong spirit of teamwork

**Requirements**:

- Fluency in English and Bahasa Malaysia languages.
- Experience is not a must but will be an added advantage
- Fresh graduates are accepted
- Understanding of IT industry
- Laptop with memory of 8GB or Apple Mac not older than 2015 year and stable internet connection
- Willing to work long hours
- Willing to work on a shift schedule (day and night shifts from 9 am to 9 pm and the next day from 9pm to 9am followed by 2 days off)

**We offer**
- 8 shifts of annual leave per year
- 8 shifts of sick leave per year
- Working on a shift schedule (day and night shifts)
- Medical budget
- Opportunity to work remotely
- Professional education budget
- Language learning budget
- Wellness budget (gym membership, sports gear and related expenses)

Schedule:

- Rotational shift

Application Question(s):

- Do you have your own laptop? If yes, what is the RAM memory?
- How would you rate your English fluency on a scale from 1 to 10 (1 being poor and 10 being excellent)?
- This is a REMOTE role on a 12-hour shift basis (9am-9pm and then 9pm-9am followed by 2 days off) are you comfortable with the working hours?
- What is your expected salary in MYR?