Operation Supervisor

1 week ago


Kuantan, Malaysia PERFECT HOST (M) SDN BHD Full time

**Job Overview**

The Operations Supervisor at Airbnb is responsible for overseeing the day-to-day operations of the team or function they manage, ensuring smooth, efficient, and high-quality service delivery to both hosts and guests.

**Key Responsibilities**

**Team Leadership & Supervision**
- Lead, motivate, and supervise a team of operations associates or support staff.
- Monitor team performance and provide constructive feedback to ensure high service standards and operational efficiency.

**Guest and Host Support**
- Oversee resolution of escalated guest and host concerns, ensuring swift and effective solutions.
- Ensure high standards of customer service are met by team members, with a focus on exceeding guest and host expectations.

**Team Supervision & Leadership**
- Lead, supervise, and motivate a team of housekeepers or cleaning staff.
- Train new staff on cleanliness standards, operational procedures, and safety protocols.
- Conduct regular performance reviews and provide ongoing coaching to enhance team performance.
- Assign tasks, monitor progress, and ensure timely completion of cleaning assignments in line with check-in/check-out schedules.

**Qualifications**

**Experience**:

- 2+ years of experience in housekeeping, hospitality, or operations management, with at least 1 year in a supervisory or leadership role.
- Proven experience in team leadership, training, and performance management.
- Previous experience in a vacation rental, hotel, or hospitality setting is highly preferred.
- Workplace at Timurbay, Kuantan.
- Willing to work on Weekends, Overtime and during Public Holidays

Pay: RM2,600.00 - RM2,900.00 per month

**Benefits**:

- Maternity leave
- Meal provided
- Parental leave
- Professional development

Work Location: In person


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