Technical Support Analyst

1 week ago

Kuala Lumpur, Malaysia JOS (MALAYSIA) SDN BHD Full time

**Responsibilities**
- Attend tickets on ID/access management. This covers ID creation, reset password, unlock IDs, provision and de-provisioning access, open table access and provide Privileged IDs for Application team. This is for both Production and UAT environment.
- Conduct annual access review which includes reviews on user ID and roles.
- Perform off boarding process which included ID deletion/ termination for resigned staffs or transferred.
- Remote Support access and distribution of RSA tokens.
- Perform UAT on ID Administration module and provide requirements to Application Team.
- Reporting and extraction of listings.
- Maintaining all related documentation including SOP, Guidelines and access matrix.

**Requirements**:

- Diploma/Bachelor’s degree in IT / Computers
- Minimum 3 years’ experience in technical support & ID management
- Good knowledge in diagnostic and troubleshooting skills
- Possess excellent communication and interpersonal skills and excellent customer service skills
- Possess a good command and written skill in English, Bahasa Malaysia
- Self-motivated and good team player
- Highly committed and able to work with mínimal supervision

**Job Types**: Full-time, Contract
Contract length: 6 months

**Salary**: Up to RM3,500.00 per month

**Benefits**:

- Health insurance
- Professional development

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- How long is your notice period to your current employer?
- Are you Malaysian?
- How much is your monthly expected salary?
- Are you comfortable with a 6-month contract term that is renewable?

**Education**:

- Diploma/Advanced Diploma (preferred)

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