Freight Operations Executive
2 weeks ago
**Job description**
**ABOUT JANIO**
Janio is a cross-border logistics platform that provides an integrated end-to-end logistics solution to merchants across Southeast Asia (SEA). At our core we operate as a smart logistics solutions provider, serving merchants and logistics partners and connecting industry players across the globe.
Through Janio, we strive to create a truly integrated network that brings together every key player to become the backbone supporting SEA’s growing e-commerce ecosystem. Looking ahead, our platform would look to incorporate elements of AI and machine learning to provide a suite of smart solutions for real-time tracking, route optimization, warehouse management and dynamic forecasting to truly become a data-intelligent platform.
**THE CHALLENGE**
We’re looking for a hands-on, roll-up-your-sleeves type of leader who enjoys collaborating in a fast-paced and high impact environment. You should have an entrepreneurial and motivated mindset, with a strong interest in combining logistics with new technologies. What you’ll get in return are opportunities to develop and grow professionally as a valued team member, in a dynamic and cross-functional start-up environment.
**THE OPPORTUNITY**
- Responsible for liaising directly with customers on enquiry & issues.
- Work with network partners to improve processes and rates.
- On-board new network partners.
- Taking ownership of complaints and queries and proactively following through to resolution.
- Ensuring that all customers’ queries are well-investigated and resolved and escalating queries if appropriate to the supervisor.
- Maintain records in accordance with company procedure.
- Assist commercial team with quotations and operation knowledge.
**THE TEAM**
You’ll join a team where everyone is striving for constant innovation and improvement. We are an incredibly driven and supportive team who are passionate about what we do, and are obsessed with high performance. We have a strong commitment to make Janio a great place to work at and grow with.
**THE REQUIREMENTS**
- Demonstrated supervisory experience is advantageous.
- Good networking with local freight-forwarding providers is advantageous
- Fluency in written and verbal English is a must.
- Preferably able to speak mandarin fluently to liaise with Chinese counterparts.
- Working knowledge of Microsoft Office, Word and Excel.
- Able to work shift hours and 5.5 days’ work week.
**Salary**: RM3,000.00 - RM5,000.00 per month
Schedule:
- Monday to Friday
- Rotational shift
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)
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