Celcomdigi Retail Expert

**JOB TASKS**
- Conducting product demonstrations.
- Create conversations and engage with the customers to convert into sales opportunities (postpaid / prepaid registrations, devices, VAS and accessories, etc.)
- Result-driven and stay up-to-date with the product features and maintain retail outlet visual appearance in high standards.
- Resolve and update customers’ enquiries and complaints and the service is quick and efficient to ensure maximum customer satisfaction by taking ownership of customers’ issues.
- Involve in special events or outside sales and servicing initiatives i.e.
- Provide continuous and positive feedback to Retail Manager/ Retail Senior Manager on operations and other relevant matters for improvement purposes.
- To maintain accuracy of transactions, inquiries and complaints to meet required KPIs thereby increasing customers’ trust and satisfaction.

**JOB REQUIREMENT**
- SPM / STPM / Professional Certificate / Diploma / Degree or its equivalent.
- Relevant work experience of minimum two (2) years in Telco or retail industries preferred. Experience in showcasing and conducting product demonstrations preferred.
- Obsessed with customers, passionate about sales, competitive spirit and understand people through interactive conversations.
- Tech-savvy and computer literate.
- Excellent communication, written and interpersonal skills. Strong verbal & written English. Mandarin-speaking is an added advantage
- Personal traits: Positive, Passionate, Collaborative, Creative, A Self Starter, Ability to perform under pressure, a team player and leadership qualities.

**Job Types**: Full-time, Contract
Contract length: 12 months

**Salary**: RM2,300.00 - RM3,200.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Professional development

Schedule:

- Day shift
- Rotational shift

Supplemental pay types:

- Commission pay
- Overtime pay

**Education**:

- STM/STPM (preferred)

**Experience**:

- Retail: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)