L5 Manager Service Delivery

**Aufgaben**:
**Mercedes-Benz Mobility at a Glance**
With around 10,000 employees, Mercedes-Benz Mobility AG specialises in financial and mobility services. The products range from financing, leasing, vehicle subscriptions, rental and fleet management to digital services for charging and payments, as well as insurance and innovative mobility services.

Mercedes-Benz Mobility is a division of Mercedes-Benz Group AG, which also includes the vehicle manufacturer Mercedes-Benz AG, one of the largest suppliers of premium and luxury passenger cars and vans. As a financial services provider, Mercedes-Benz Mobility supports sales of the Mercedes-Benz Group's automotive brands worldwide. In Germany, Mercedes-Benz Bank AG, as part of Mercedes-Benz Mobility AG is one of the leading vehicle financing banks and offers around one million customers financial flexibility as well as deposit business and fixed-interest-rate accounts in the direct banking business.

Flexible mobility offers such as Mercedes-Benz Rent or EQ subscriptions, enable an uncomplicated and flexible entry into e-mobility, complementing the service portfolio. With its subsidiary Athlon, Mercedes-Benz Mobility is present in Europe in operational fleet management and vehicle leasing and is responsible for around 400,000 vehicles.

In addition, Mercedes-Benz Mobility investments in the market for urban mobility services: The joint ventures FREE NOW, SHARE NOW and CHARGE NOW combine solutions for ride-hailing and multi-modal mobility, car sharing and electric vehicle charging. At the same time, the portfolio also includes StarRides - a limousine transport service joint venture in China - and the participation in the Berlin chauffeur service Blacklane.

**Mercedes-Benz Mobility lives diversity and inclusion**
Diversity and inclusion are not only a concern of ours, we actively shape them. Employees from 100 different nations enrich our culture. Through numerous initiatives, we promote intercultural understanding, respect for one another, openness and willingness to change within the company, as well as non-profit organizations that are committed to this.

**Your tasks will be:
**Qualifikationen**:
**Qualifications**:

- Bachelor’s Degree (Computer Science) / Master’s Degree in Information technology or Engineering or Finance
- At least 5-7 years of IT experience, preferably with working experience in multi-cultural organization
- Have been involved as Business Analyst for a full system implementation (end to end SDLC). Project Management will be an advantage
- Team player - good interpersonal & communication skills in an international context
- Excellent project management and presentation skill; Able to travel occasionally
- Planning, organising, and controlling skills to be able to manage highly complex changes to the service landscape
- Very good skills in documenting the requirements
- Good to have experience in JIRA
- To lead a project and manage it successfully during its entire lifecycle.
- Nice to have: Business analyst certification and/or Scrum Product Owner certification

**Soft skills**:

- Very good understanding of IT processes and tools and capable of following policies and procedures of the company
- Excellent business process knowledge on Loan Origination, Credit Assessment to Loan Management
- Good Automotive Financial Products knowledge in the market (global/local)
- Good knowledge in System Accounting entries /General Ledger between Loan system and SAP system
- Able to communicate requirements effectively to team members and in smaller groups