Implementation Project Specialist

Implementation Project Specialist (Mandarin or Cantonese)

**What we do**

LSEG is a leading global financial markets infrastructure and data provider that operates connected businesses to serve customers across the entire financial markets value chain.

With capabilities in data, indices and analytics, capital formation, trade execution, clearing and risk management, we operate at the heart of the world's financial ecosystem and enable the sustainable growth and stability of our customers and their communities.

Together, our five business divisions - **Data and Analytics, FTSE Russell, Risk Intelligence,** **Capital Markets** and **Post Trade** - offer customers seamless access to global financial markets, across the trading lifecycle.

LSEG is headquartered in London and has a major presence throughout Europe, the Americas, Asia Pacific and emerging markets.

**Role Purpose**:
**Responsibilities**
- Coordinate the implementation of LSEG products for a given customer as agreed with the Relationship role.
- Coordinate all internal collaborators and resources to achieve the objective of the implementation.
- Coordinate all implementation related activities and tasks.
- Inform/agree with customers on the schedules, timelines, and any planned activities to be performed as part of an implementation.
- Distributes tasks to various teams to achieve agreed timelines, scope and costs.
- Make sure internal process is followed and keep systems record and key data up to date.
- Monitor and communicate updates on progress to key collaborators in format and method agreed.
- Holds reviews on the status of their book of business informing about the progress and potential issues.
- Chair and facilitate meetings where appropriate and distribute minutes to all project team members.
- Participate in collaborator meetings. There may be a requirement to chair the meetings on occasion.
- Ensuring project deadlines are met and escalate to relevant groups as required.
- Partner with Implementation Relationship Manager to ensure smooth delivery of customer projects.

**Skills**
- Business level proficiency in **Mandarin **or **Cantonese **(**the role requires daily communication with clients in one of these languages)
- Highly organized, with attention to detail
- Ability to pick up and understand processes quickly
- Strong interpersonal skills with excellent verbal and written communication
- Experience in supporting teams in the day to day running of operations, projects, customer change
- Highly pro-active and to have a sense of urgency
- Ability to effectively prioritize and execute tasks during peak periods and in a pressurized environment.
- Experience working with customers in planning and communicating an implementation type of project.
- Basic understanding of the product, technology of the project, changes they coordinate.
- Excellent customer facing engagement skills.
- Basic knowledge of technology, LSEG product suite and networking

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of **Integrity, Partnership**, **Excellence** and **Change** underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Job ID R0096321