Clinic Assistant

**Roles & Responsibility**:
**1- Customer Service duties**
- Ensure daily clinic operations run smoothly. Ensure that patients are greeted and attended promptly.
- Ensure implementation of Clinic's Standard Practice in the clinic at all times.
- Ensure patients data and other information required are obtained and updated into the panel portal and clinic information system accordingly.
- Serve patients with respect and politeness at all times.
- Ensure cleanliness/tidiness (5S) of the clinic.

**2- Primary Care / Clinical duties and assisting doctor**
- Ensure sufficient assistance is provided to doctor to conduct examination and consultation onto patients.
- Ensure all clinical practices are followed in accordance to written SOP (policies and procedures).
- Ensure all clinical tests ordered by doctor are being carried out following standard practice set by internal SOP and/or by regulatory bodies, i.e. MOH, Nursing Board, Laboratory Test as spelled out by FOMEMA and etc.
- Ensure all medical/ clinical instruments/equipment are cleaned properly and ready for use at any point of time.
- Assist doctor in performing clinical procedures, i.e.: minor surgery, dressing of wound and etc, when required

**3- Administration and dispensing of medication**
- Ensure drugs are dispensed by the dispenser in accordance to doctor’s prescription/ instruction strictly.
- Ensure drugs dispensed are monitored and recorded accordingly.
- Monitor and ensure that dispense of drugs/ medication on FIFO (First In First Out) and/or use “near expired stock” methods.
- Ensure all “near expired” drugs/ medications are being monitored closely and do not exceed the “8-months period”.
- Ensure stock take is being carried out correctly on a monthly basis. Report any irregularities or discrepancies in stock numbers.
- Ensure all Purchase orders, Delivery orders and invoices are prepared and sent to the Finance Department within the stipulated timelines.
- Ensure all copies of Purchase Orders, delivery orders and invoices are filed accordingly for future reference.

**4- Charging and Billing Procedures**
- Ensure current SOPs are fully observed and practiced when doing billings.
- Ensure all visits are registered; all treatments, clinical procedures, consultations, laboratory test and X-ray; medication prescribed are charged into the system accordingly within the stipulated timelines; and bill is issued to patients after the visits.
- Ensure all cash transactions and/or credit payments are collected and closed daily or by the end of each shift.
- Ensure cash is managed and recorded at every shift.
- No cash should be unaccounted for before the end of shift of the clinic.
- Daily bank-in of cash collections is properly documented.
- Ensure proper reconciliation of transactions between clinical systems and Panel/TPA portals.
- To track payment on Panel/TPA through portals and highlight outstanding payments/pending collections.

**5- Assist in promoting and supporting Marketing programmes and initiatives at clinic**
- Ensure all company driven programmes and initiatives are being promoted and carried out.
- Ensure programmes are being promoted and communicated effectively to patients to encourage active participation from patients
- Ensure correct information are shared with patients on each of the programmes.
- Ensure staff keys in correct charges to the correct promotion code in the system.
- Work closely with the immediate superior and ensure strong support and participation from clinic staff in every company’s event/programme.
- Work closely with the immediate superior and manage patient complaints at the clinic and all social media platforms.
- Ensure clinic's link is sent after the patient gets treatment.

**6- Clinic Administration**
- Ensure that security level (patients and clinic) is highly observed at the clinic at all times.
- Ensure all facilities and equipment are working and in good order at all times.
- Ensure all repair works are reported and done immediately for the comfort of patients/ customers.
- Report and notify the immediate superior for any network breakdown or system malfunction.
- Ensure good practice of Housekeeping is implemented.
- Ensure good document control and record is kept for audit and referral purposes.
- Ensure the preventive and maintenance period check is performed

**Minimum Requirements**:

- MALAYSIAN
- SPM
- 18years and above
- Computer Literate
- Customer Oriented
- Trustworthy, pleasant personality and display professional attitude towards colleagues and customers

Pay: RM1,700.00 per month

Schedule:

- Afternoon shift
- Early shift
- Rotational shift

Supplemental Pay:

- Overtime pay

**Education**:

- STM/STPM (preferred)

**Language**:

- Bahasa (preferred)

Application Deadline: 12/27/2024
Expected Start Date: 02/01/2025