Part-time Office Administratortemporary Tour Guide

**ABOUT US**

Workow Canada is dedicated to delivering meticulous administration services that cater to a diverse range of needs. With a primary focus on comprehensive support, tier-1 assistance, inventory management, personnel oversight, and customer service aid, we ensure seamless operational efficiency for various businesses.

**POSITION**

We are currently seeking a dynamic individual to serve as both a Temporary Tour Guide and Administrative Assistant to assist a group of 5 to 8 team members during their one-week visit to Kuala Lumpur.

**JOB DESCRIPTION**:
As part of our team, you will be responsible for:

- Tour Guide Duties:_
- Plan, coordinate, and lead engaging tours of Kuala Lumpur's top attractions, cultural landmarks, and local experiences.
- Provide insightful information about the city’s history, culture, and lifestyle to enrich the group’s visit.
- Ensure adherence to the itinerary while remaining flexible to accommodate the group’s preferences and needs.
- Assist with transportation, ticket purchases, and other logístical arrangements to ensure a smooth tour experience.
- Maintain a friendly and professional demeanor while ensuring the safety and comfort of the group.
- Administrative Assistant Duties:_
- Serve as the main point of contact for logístical needs, including coordinating schedules, reservations, and communication with external parties.
- Handle any travel-related tasks, such as booking additional services, rescheduling activities, or confirming reservations.
- Keep detailed notes of the group's preferences, questions, or challenges for post-visit feedback.
- Assist with any administrative tasks as directed by team members, such as documentation or tracking expenses.
- Support on-the-go problem-solving for any unexpected challenges that may arise during the tour or daily plans.
- Provide assistance to office users in configuring and testing IT and audio-visual equipment, including computers, projectors, screens, and related items.
- Maintain an organized and meticulously maintained facility environment.
- Collaborate with the IT and Admin Specialist to troubleshoot and resolve technical issues.
- Act as the primary contact for office users, ensuring effective communication and support.
- Coordinate and oversee event logistics, encompassing boardroom arrangements, catering, and setup prerequisites.
- Manage incoming calls and actively participate in operational meetings.
- Communicate pertinent updates to relevant stakeholders and offer management insights.
- Ensure the readiness of the venue and contribute to day-to-day operational activities.
- Assist stakeholders in resolving technical challenges, encompassing internet connectivity and utilization of Microsoft Office Suite.
- Undertake additional responsibilities as delegated.

**QUALIFICATIONS**:

- Currently pursuing a college or university degree
- Proficiency in multitasking and working independently
- Demonstrated enthusiasm for learning and development
- Proven experience as a tour guide, admin assistant, or in a similar dual role.
- Strong knowledge of Kuala Lumpur's culture, attractions, and local transportation.
- Excellent communication and interpersonal skills with the ability to interact with a diverse group.
- Proficiency in English (additional languages are an asset).
- Strong organizational and multitasking skills, with an ability to adapt to changing schedules or requests.
- Familiarity with booking systems, ticketing, and local resources.
- Customer-service oriented with a friendly and professional demeanor.
- Ability to work flexible hours for the duration of the engagement.
- Physically capable of lifting up to 30 lbs.
- Meticulous attention to detail.
- Proficient in navigating Zoom, Microsoft Teams, and other video-conference platforms.
- Ability to speak and understand Cantonese, Mandarin, and English.
- Cadets or military experience is a plus.
- Experience with videoconferencing equipment and software is an asset.

**WORK HOURS**:
One week in late January to early February. This position will require flexibility as the schedule will be based on the planned itinerary for the group. Expect to work full days, typically ranging from 8 to 10 hours, depending on the daily activities and tour requirements. Some evenings or early mornings may be needed to accommodate group needs. Exact hours will be discussed and agreed upon in advance.

**Job Types**: Part-time, Temporary, Internship, Contract, New-Grad
Contract length: 1 week

Pay: RM700.00 per week

Expected hours: 40 - 50 per week

Application question(s):

- Please provide you work hours availability, including date and time.
- Will you have any issue arriving downtown Markham by 7:30 am on the weekends?