Cusomer Service Executive
2 weeks ago
**Job Title: Customer Service Executive**
**Location**: 41200 Klang, Malaysia
**Job Type**: Full-time
**Company**:Top Electrical Sdn Bhd (Electrova Malaysia)
**About Us**:
**Electrova Malaysia** is a home appliances company dedicated to enhancing the quality of life with innovative and reliable products. We are looking for a friendly and customer-focused **Customer Service Executive** to join our team. If you enjoy solving problems, communicating with people, and making sure customers have a smooth and satisfying experience, we’d love to have you on board.
**We’re looking for a Customer Service Executive** who genuinely enjoys helping people and turning problems into positive experiences. You'll be the first point of contact for our customers from answering inquiries, solving issues, and making sure every interaction feels smooth and supportive. If you're patient, proactive, and love chatting with people (online), this role is a great fit for you.
**Responsibilities**:
1. Handle customer inquiries across multiple platforms (WhatsApp, Instagram, Facebook and eCommerce platform) in a friendly and professional manner.
2. Respond to messages, comments, and DMs promptly while maintaining the brand’s voice and tone.
3. Assist in managing post-sale support including order tracking, issue resolution, and refund/exchange requests.
4. Liaise with internal teams (sales, logistics, and marketing) to ensure smooth order fulfillment and timely customer updates.
5. Monitor common customer feedback and compile reports to help improve service quality and product experience.
6. Help create and maintain a FAQ database and standard response templates to ensure consistency and efficiency.
7. Take initiative to turn unhappy customers into loyal fans through positive problem-solving.
**Requirements**:
1. Diploma/ Bachelor Degree in Business Administration / Communications / Marketing, or equivalent
2. 0-1 years of experience in customer service or front-facing support roles. Fresh graduates are encouraged to apply.
3. Friendly, empathetic, love helping people and solving problems.
4. Strong written communication skills in English and Bahasa Malaysia (Mandarin is a bonus).
5. Comfortable using ecommerce platforms like Shopee, Lazada, TikTok, and social media messaging tools.
6. Able to multitask, stay organized, and handle pressure in a fast-paced eCommerce environment.
7. Applicant must be willing to work in Klang, Selangor
8. Willing to learn and grow with the team
**Job Types**: Full-time, Permanent
Pay: RM1,800.00 - RM2,500.00 per month
**Benefits**:
- Free parking
- Maternity leave
- Professional development
Supplemental Pay:
- Yearly bonus
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