Call Centre Assistant
1 week ago
**Job Summary**:
Call Centre Assistant is responsible for providing technical support to TM NOC. The primary goal is to resolve technical issues, answer queries, and ensure TM NOC satisfaction while adhering to IT industry best practices.
**Responsibilities**:
- Accurately document all TM NOC interactions, including the description of the issue, troubleshooting steps taken, and solutions provided and provide new Trouble Ticket (TT Number) to TM NOC.
- Ensure that all support interactions meet established service level agreements (SLAs) and quality standards.
- Notify and escalate to Airstar Technical Team and request for technical support detail.
- Report back to TM NOC and Airstar for every close Trouble Ticket (TT Number).
- Collaborate with fellow Call Centre team members to share knowledge, best practices, and solve issues.
**Qualifications**:
- Minimum SPM.
- Able to communicate in Bahasa Melayu and English verbal and written.
**Working Conditions**:
- Typically based in technical office in Batu Caves.
- Able to work in shifts, including weekends, holidays and Public Holiday (rotation).
- Extended periods of computer usage and phone support.
**Benefits**:
- Dental insurance
- Health insurance
- Maternity leave
Schedule:
- Afternoon shift
- Evening shift
- Night shift
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