Field Visit Collections Officer

3 days ago

Kuala Lumpur, Malaysia DCAP Commercial Sdn Bhd Full time

**Why Join Us?**
At DCAP, we’ve been building **AI-powered FinTech** in Malaysia for 5 solid years—and now we’re scaling fast. We want people who aren’t afraid to think big. If you’re looking to accelerate your career and gain real AI know-how with an ambitious team, this is your moment to shine

**What You'll Do**
- Visit customers to negotiate repayment plans and collect outstanding loan payments.
- Close monitoring and follow up of delinquent of each bucket.
- Prepare and submit daily/weekly reports on collection performance, NPL recovery status, and site visit outcomes.
- Engage customers to agree on repayment schedules, restructuring plans, or partial settlements.
- Escalate unresolved cases to senior management as needed.
- Develop and maintain documentation for all collection strategies, including procedures, policies and guidelines.
- Collaborate with cross functional teams, including collections, operations, risk, compliance and finance to ensure that collection activities are aligned with company goals.

**Join Us If You**
- Agile and enjoy working in face-paced environment.
- More than 1 year of experience in debt collection or related field.
- Strong communication and negotiation skills with the ability to resolve dispute and negotiate payment arrangements.
- Strong organizational and time management skills, with the ability to manage large accounts and priorities.
- Knowledge of debt collection regulations and best practices.
- Proficient in basic computer skills, including MS Office and collection software.
- Proficient in map reading and navigation.
- Possess own transport (motorbike/car) and valid driving license.

**With us, you’ll enjoy**:

- **Competitive Salary & Commissions**- Your hard work pays off
- **Health & Wellness Benefits** - Because your well-being matters.
- **Professional Development Opportunities** - Grow with us.
- **Collaborative & Supportive Work Environment** - Thrive in a team that has your back

**Why You’ll Love This Role**:

- **VCs-Backed Startup**:With the support of big and well-known investors, we’re positioned for long term success.
- **Work alongside experienced leaders and innovators**:Who are passionate about cutting-edge technology.
- **Career Development**: Be the pioneer key player in a collaborative environment.
- **Make a Real Impact**: Your contribution will directly shape the future of our products and the financing industry.

**Benefits**:

- Health insurance
- Opportunities for promotion

Work Location: In person

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