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Integration Support Specialist

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Kuala Lumpur, Malaysia Coda Full time

As an Integration Support Specialist, you’ll support publishers and merchants through their Codapay integration journey — from setup to post-launch. You’ll assist with API guidance, troubleshoot technical issues, and ensure a smooth go-live. This hybrid technical-operations role is ideal for those eager to grow their API and project coordination skills.

**Responsibilities**:

- ** Merchant Integration Support (Payin & Payout) -**Guide merchants through integration setup, including sandbox access, test credentials, and Coda Portal configuration for Payin and Payout products.
- ** Technical Troubleshooting -**Address common integration issues such as callback failures, parameter mismatches, or incorrect environment setup; respond to basic API-related queries.
- ** Issue Tracking & Escalation -**Monitor and track open technical issues throughout the integration lifecycle, escalating complex problems to relevant teams when necessary.
- ** Go-Live Coordination -**Collaborate with internal stakeholders (Product, Engineering, Commercial) to ensure system readiness; support User Acceptance Testing (UAT) and go-live checklist completion.
- ** Early Launch Monitoring -**Track transaction success rates and error logs during initial launch phases, proactively reporting anomalies like low conversion rates or payment failures.
- ** Post-Launch Partner Support -**Assist partners with post-launch configurations such as SFTP or Webhook reporting setup; investigate data discrepancies and callback anomalies.
- ** Internal Documentation & Feedback Loop -**Maintain and improve integration guides and internal documentation based on recurring issues or partner feedback to enhance support efficiency.
- ** Cross-Functional Collaboration -**Work with Compliance and Finance teams on KYC or reconciliation queries, and partner with Technical Support for seamless post-launch case handovers.

**Requirements**:

- Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience
- Familiarity with API integration concepts (REST preferred)
- Hands-on experience with tools like Postman, SQL, or basic scripting is a plus
- Strong problem-solving and communication skills
- Native Mandarin speaker and fluent in English
- A willingness to learn and grow in a fast-paced technical environment