Segment Account Manager

Job Description Summary

Our Account Manager is expected to work closely with the respective Key Account Manager and play a strategic role in managing high impact opportunities within the sales channel vertical. The success of this role will rely largely on your ability to maintain key relationships, and lead the execution of critical processes within the sales process.

**Job Description**:
Key Result Area

Maintain Strategic Relationships with Our Customer Accounts
- Proactively engage with existing customers to maintain strategic relationships
- Anticipate potential service problems and actively work towards addressing them
- Consolidate related data on customer satisfaction to drive better solutioning and recommendations
- Actively seek to understand the assigned account’s strategic priorities and developing appropriate value-added programs for them with a focus on holistic solution selling (i.e., packaging complementary products across business units as a holistic solution)

Ongoing Fulfillment and Delivery
- Accountable for the regular order-taking, fulfilment, and delivery post-conversion for assigned accounts
- Provide valuable insights on development of sales strategies to better meet customer needs prioritising a shift to holistic solution selling

Manage Distributor Performance
- Cultivate and build strategic relationships across a network of distributors to ensure fulfilment of customer orders
- Provide functional leadership to distributor salesforce teams in day-to-day demand generation
- Train and motivate distributor salesforce teams

Provide Insights on Sales Landscape and Forecast
- Provide valuable insights to sales forecasts as inputs into the overall demand planning and the Sales, Inventory and Operations Planning (SIOP) processes
- Analyse sales and industry trends and make appropriate recommendations to the KAM in an effort to ensure long-range planning needs pertaining to one’s area of responsibility are met

Key Requirement
- Bachelor’s Degree in the field of Business/Marketing/ Biological/ Medical Sciences/ Medical technology required
- Minimum 2+ years of relevant sales and/or accounts management experience preferably in a multinational pharmaceutical or healthcare company
- Experience with Hospital Segment / Medical & LifeScience Products
- Ability to build collaborative relationships and influence
- Adaptable communicator, able to work with all levels of staff/leadership (both internally and externally)
- Strong business acumen, able to translate data and information into meaningful business insights and clear recommendations
- Delivers a clear, compelling, and shared vision focused on delighting our customers
- Strong commercial background and aptitude with the ability to build collaborative relationships and influence
- Strong analytical, problem solving and critical thinking skills
- Self-motivated individual who is customer-focused and results-oriented
- Self-driven, seeks continuous improvement and proactively thinks ahead
- Excellent command of Bahasa and English (i.e., written and spoken)

Culture and Benefits

Here at BD, we embrace a growth mindset, building capabilities for the future and helping you become the best version of yourself. We offer our employees a clear direction and career pathway for development. We pride ourselves on our transparent and rigorous talent processes that are inclusive, deeply embedded in trust, aligned with our culture, and enable us to achieve strategic imperatives of the organization. Our leaders are committed, engaged and accountable to making talent our top priority.

How To Apply

Primary Work Location

MYS Kuala Lumpur - Damansara Heights

Additional Locations

Work Shift