Steward - Hyatt Place Kuala Lumpur Bukit Jalil

11 hours ago

Kuala Lumpur, Malaysia Hyatt Place Kuala Lumpur Bukit Jalil Full time

Summary
- **Customer Service**
- Ensures the delivery of brand promise and provides exceptional guest service at all times by engaging with guests upon arrival and throughout their stay.
- Performs Host duties as requested and required with operational needs in all areas of the hotel.
- Ensures that Guest Satisfaction Survey (HySat) score is achieved or exceeded the corporate target.
- Handles all guests inquiries and complaints in a courteous and efficient manner, following through to make sure problems are resolved exceeding expectations.
- Maintains positive working relationships with guests and colleagues.
- Establishes a rapport with guests maintaining good customer relationships.
- **Operational**
- Ensures that minimum brand standards have been implemented.
- Works closely with other Hosts in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
- Be supportive and flexible with other departments, in a spirit of “We work through Teams”.
- Maintains par stocks of all equipment and guest supplies as required.
- Clean and sanitize all kitchen surfaces, dishware, glassware, pots, pans, and utensils.
- Operate dishwashing machinery and manually wash specific items as needed.
- Dispose of waste properly and manage recycling, compost, and garbage bins according to hotel policies.
- Ensure kitchen stations are stocked with necessary supplies, including dishware and kitchen utensils
- Report any issues with kitchen equipment or dishwashing machines and assist with minor repairs if required
- Follow hotel health and safety regulations, including proper use of cleaning chemicals and sanitizers.
- Support the Kitchen team with basic prep tasks or other duties as directed.

**Qualifications**:

- Understands and strictly adheres to Rules and Regulations established in the Associate Handbook and the hotel's policies concerning fire, hygiene, health and safety.
- Ensures high standards of personal presentation and grooming.
- Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.
- Exercises responsible behaviour at all times and positively representing the hotel and Hyatt International.
- Attends learning sessions and meetings as and when required.
- Carries out any other reasonable duties and responsibilities as assigned.

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