Assistant Customer Service

At Beiersdorf, we want to help people feel good about their skin - and our commitment goes far beyond caring for skin. For 140 years, we have developed innovative skin and body care products for well-known brands such as NIVEA, Eucerin, La Prairie, Hansaplast, and Chantecaille. We act according to our purpose, WE CARE BEYOND SKIN, and take responsibility for our consumers, our employees, the environment, and society.

Behind every brand, every product and every accomplishment are our more than 20,000 employees. It is for them that we live an inclusive culture of respect and trust that is strongly aligned with our values - CARE, COURAGE, SIMPLICITY and TRUST. We also embrace diversity by valuing the uniqueness of each individual and being committed to equal opportunities for all.

**Your Tasks**:
**Role Purpose**
- To ensure the Logistics and Customer Service functions been performed in according to expected performance
- To ensure operations & billing task been performed within timely manner.

**Key Accountabilities**

**Logistics Operations**
- To coordinate internally & externally to ensure all receiving in compliant to SOP
- To perform monthly write-off in compliant to SOP
- Inventory accuracy between Beiersdorf with Supplier
- To consistently look for improvement opportunity to shorten the process & lead time

**Logistics Billing**
- To ensure all billing be processed accurately according to timeline
- To manage all billing discrepancies internally and externally
- To consistently look for improvement opportunity to shorten the process & lead time of billing

**Customer Service**
- Reduce Service level losses & Rejection due to Service Providers
- Analyse root cause & set joint improvement plan to improve Customer Service Level, reduce Rejection and Trade Returns
- Lead Supply Chain Meeting with key customers to improve on Customer Service Level, order processing issues & delivery issues
- Lead Supply Chain Meeting with CDM Team & EM Team to improve on Customer Service Level, Rejection, Trade Returns and solve operation issues
- To initiative on continuous improvements to increase the performance of Customer Service Level, Rejection and Trade Returns

**Value Added Services - Co-packing**
- To ensure internal and external co-packing been performed in compliant to SOP
- To consistently look for improvement opportunity to shorten the process & lead time

**Logistics Compliance**
- Liaison with outsourced parties (warehouse) on matters relating to the GDPMD system
- Responsible in managing stock inventory, stock accuracy level and post-delivery activities such as medical devices return, disposal and recall in accordance with the organization operation and the GDPMD requirements
- Responsible in ensuring all the related GDPMD procedures are update and compliance with the GDPMD procedures
- Participate in the planned internal audit and management review in accordance with the GDPMD

**To perform any ad-hoc duties assigned from time to time**

**Your Profile**:
**Knowledge, Skills, & Experience**
- Bachelor’s Degree or higher in Logistics and Supply Chain Management or any other related fields.
- Minimum of 5 years experience working in logistics and Customer Service in 3PL/ FMCG Industry
- Excellent command of English and Bahasa Malaysia, and Mandarin would be more advantage
- Computer proficient and able to use SAP system is preferred.
- Strong analytical, planning, problem solving, communication, people management skills and flexibility.
- Proactive, good organizational skills and able to work well under pressure

**Additional information**:
**Location : Level 12, Tower, 1, PJ33, 3, Jalan Professor Khoo Kay Kim, Seksyen 13, 46200 Petaling Jaya, Selangor