Customer Care Consultant

3 days ago

Shah Alam, Malaysia ESKAYVIE SDN BHD Full time

Troubleshoot and problem solve customer queries independently â— - Gather customer's requirements and escalate to Engineers for further troubleshooting when require â— - Prompt and consistent follow up to both customers and internal team issues is are closed and resolved â— - Ticket management via CRM system â— - Experience in the customer service industry and system troubleshooting experience is an added advantage 2.0 JOB REQUIREMENTS â— - Handle overall 60% Inbound with 40% Outbound Volume â— - Excellent communication and problem solving skills â— - Basic understanding of IT knowledge is an added advantage â— - Customer First mentality â— - Excellent Issue escalations and management skill â— - Ability to review, create and implement processes that can benefit the team â— - Good English and Bahasa Malaysia is a MUST language proficiency â— - Fast learner, proactive and great in adapting to situations â— - Experience in the Customer Service industry and issue troubleshooting an added advantage â— - Understanding of CRM systems â— - To perform professional and efficient outbound calls for adhoc promotion, survey, lead qualification, after sales service, and other business objectives. â— - Proactively recommend ways to add value to customer and improve service quality â— - Ensure all enquiries are recorded on timely and accurate basis in CRM system â— - Perform other related duties as and when required. â— - Working experience in the call center preferred â— - Keep records of calls and sales and note useful information â— - Able to multitask and work overtime when required Eskayvie ditubuhkan pada 19 Mei 2009 oleh dua orang pengasasnya iaitu Dr Syid Ayob Syid Mustafa Al-Qudri dan Puan Kartika Wati Mohamed, yang menyedari hakikat bahawa punca kepada pelbagai penyakit kronik sebenarnya terhasil daripada cara hidup dan tabiat pemakanan di tempat kediaman. Dr Syid Ayob Syid Mustafa Al-Qudri, seorang doktor perubatan yang berpengalaman lebih 20 tahun di dalam bidang perubatan moden, alternatif dan anti penuaan, berasa bertanggungjawab untuk berkongsi kebaikan dan menyebar kesedaran dalam kalangan masyarakat tentang pentingnya pencegahan dari dalaman bagi melindungi dari ancaman pelbagai penyakit. "Eskayvie merupakan sebuah syarikat pengeluar suplemen yang telah berada lebih 10 tahun di pasaran. Eskayvie, merupakan gabungan nama dua orang pengasasnya iaitu Syid, Kartika dan perkataan Vie yang diambil daripada bahasa Perancis membawa maksud Hidup atau Life. Sebagai sebuah syarikat pengeluar suplemen yang lebih 10 tahun di pasaran, Eskayvie telah membantu meningkatkan kualiti hidup para pengguna melalui rangkaian produknya. SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent

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