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Executive, Customer Relations

2 weeks ago

Johor Bahru, Malaysia EcoWorld Full time

**Key Responsibilities**:
Customer Relationship Management:

- Maintain positive relationships with homeowners by providing excellent service and support throughout their homeownership journey.

Vacant Possession (VP) Handover:

- Oversee the VP process, including the coordination and handover of keys once the property is ready for occupancy.

Customer Briefing & Liaison:

- Serve as the main point of contact to explain house readiness and guide homeowners through the VP and settlement process.

Defect Management & Customer Experience:

- Manage customer expectations, coordinate rectification works with the relevant departments or contractors, and ensure homeowners feel supported throughout the process.

Issue Resolution & Support:

- Strong communication, empathy, and problem-solving skills are essential to address and resolve issues effectively and professionally.

**Job Requirements**:

- Degree in Land Administration and Development, Real Estate Management, Building Management, or a related field.
- Fresh graduates are encouraged to apply.
- Excellent communication skills in both Bahasa Malaysia and English (written and spoken).
- Strong organizational, multitasking, and interpersonal skills.
- Ability to work efficiently and accurately in a fast-paced environment.

**Job Types**: Full-time, Permanent, Contract, Fresh graduate

Pay: From RM2,800.00 per month

**Benefits**:

- Dental insurance
- Free parking
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Professional development

**Education**:

- Bachelor's (preferred)

Work Location: In person