Assistant Store Manager

2 days ago

Putrajaya, Malaysia Next Star (Malaysia) Sdn Bhd Full time

**Overview**

**Key Responsibilities**
- Oversee all aspects of store operations and to ensure the store operates efficiently in accordance to guidelines, to meet customer service and sales goals.
- Motivate, coach and support the team regularly to be sales-driven and result-driven.
- Maximize staff productivity, ensuring consistent compliance to the brand and company Policy & Procedures.
- Lead the store by representing the brand in a positive and professional manner while ensuring recurring business.
- Promote positive, cohesive, competitive and ethical working environment.
- Maintain store inventory integrity - minimize stock losses and ensure consistent stock count if necessary.
- Foster customer centric culture by leading the team to deliver exceptional customer service to enhance customer experience in store.

**Key Performance Indicators**
- Increase sales and maximize profitability of the store.
- Achieve high and consistent compliance of all retail standards for the store, in line with the brand’s standards.
- Achieve high service standards as per EMM Checklist.
- Inventory Integrity, maintain stock accuracy at optimal level, manage stock losses and conducting stock counts.
- Visual Merchandising (VM) score.
- Responsible for staff development & training in the store.
- Responsible for employee engagement and maintain employee loyalty.
- Responsible for other ad-hoc duties as assigned.

**Experience**:

- Previous experience in retail, preferably in a supervisory role
- Proficiency in cash register operations and inventory management
- Strong team management and leadership skills

Schedule:

- Rotational shift

Supplemental Pay:

- Commission pay
- Overtime pay

Work Location: In person

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