Floor Manager

2 weeks ago


Kuala Lumpur, Malaysia Platform Hospitality Group Sdn. Bhd. Full time

1. Daily operation mise en place and cleanliness.

2. Lead, train, and motivate the team, including the station masters, section in charge, waiters, assistant waiters, runners, bartenders, hosts/hostesses, and support personnel.

3. Organize and conduct staff meetings and training sessions to enhance skills and knowledge.

4. Assist in developing and implementing formal training plans.

5. Supervise attendance of personnel.

6. Delegate tasks and responsibilities

7. To ensure exceptional service standards are consistently met and that activities are carried out effectively.

8. Monitor staff performance, provide constructive feedback, and address any performance issues promptly.

9. Create and manage training schedules, taking into consideration peak hours and staffing requirements.

10. Maintain a customer-centric approach by interacting with guests, addressing concerns, and ensuring high levels of satisfaction.

11. Resolve customer complaints and challenges faced during the operation in a timely and professional manner, striving to exceed customer expectations, and ensuring positive resolutions.

12. Collaborate with kitchen staff to ensure seamless coordination between front-of-house and back-of-house operations.

13. Monitor the cleanliness and organization of the Wine Lounge, Main Dining Room, Test kitchen, and PDRs ensuring compliance with the opening and closing check list as well as the health and safety regulations.

14. Work side by side with the Hostess, Head Hostess and Experience Manager to optimize the seating capacity and service flow to ensure the best experience for our guest.

15. Monitor inventory levels of beverages, utensils, linens, and other supplies necessary for daily operations.

16. Maintaining adequate stock levels while minimizing waste.

17. Conduct training sessions for new and existing staff, ensuring consistent adherence to service standards.

18. Promote the continuous improvement by providing ongoing coaching and development for the team.

19. Monitor sales performance and contribute ideas for upselling and promotional activities to drive revenue.

20. Coordinate and manage special events, parties, and private bookings, ensuring all arrangements meet guest expectations.

21. To ensure the correct execution of the maintenance program of all equipment needed during the operation on a daily, weekly and monthly timescale.

22. Keeps Outlet Manager informed at all times with respect to service activities, progress and major problems

23. Breakage monitoring

**Job Types**: Permanent, Full-time

**Salary**: RM6,000.00 - RM8,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)



  • Kuala Lumpur, Malaysia Havana Bar & Grill Full time

    Floor Manager Job Description - The day-to-day operations of the restaurant's food and beverage department come under the scope of the floor manager. The Floor Manager will be in charge of private parties, dining, other events, and the hiring, training, and management of restaurant employees. Directly answering to the general manager, this position also...

  • Floor Supervisor

    1 week ago


    Kuala Lumpur, Malaysia Holywings Group Malaysia Full time

    **Floor Supervisor** - Supervise daily floor operations to ensure efficient and smooth service. - Lead and coordinate front-of-house staff, ensuring service standards are consistently met. - Monitor staff performance and provide on-the-job training and guidance. - Handle guest inquiries, feedback, and complaints with professionalism. - Work closely with...

  • Floor Manager

    2 days ago


    Kuala Lumpur, Malaysia COS Full time

    **Company Description** WE ARE MORE THAN JUST A CLOTHING BRAND; WE ARE ON A MISSION TO TRANSFORM THE FUTURE OF FASHION Are you looking for a company that pushes the boundaries and creates a community inclusive of everyone? A shared vision beyond only us? If you answered yes, why not join us? This could be your first step towards a new and exciting career...

  • Floor Manager

    2 days ago


    Kuala Lumpur, Malaysia TOP G COFFEE & CAFE SDN BHD Full time

    **To handle daily outlet operation, and to work together as a team to achieve company goals by providing exceptional customer service experience and product quality.** 1. Bear the responsibility to take charge on the entire FOH/floor operations. 2. Responsible for quality and quantity of the entire FOH, including stock count, costing, purchases, staff...

  • Floor Crew

    2 weeks ago


    Kuala Lumpur, Malaysia CHAK'Z 1964 Full time

    **Restaurant Floor Crew Job Description**: As a floor crew, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent customer service experience. You will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest...


  • Kuala Lumpur, Malaysia Marco Creative Cuisine Full time

    We are looking for a Restaurant Assistant Manager (Non-halal) to ensure all daily activities run smoothly and efficiently. Restaurant Assistant Manager responsibilities include managing and supervising restaurant staff performance. To be successful in this role, you should be familiar with restaurant operations and have a good understanding of what makes a...

  • Floor Captain

    5 hours ago


    Kuala Lumpur, Kuala Lumpur, Malaysia JEV Management & Trading Full time 62,400 - 78,000 per year

    Role OverviewThe Floor Captain is the key leader who ensures the entire immersive dining show runs smoothly.You are the one who controls pacing, communication, and coordination between performers,service team, and kitchen — making each show flow seamlessly.This is not a traditional restaurant captain role, and not a backstage stage manager.It is a...


  • Kuala Lumpur, Malaysia Agensi Perkejaan Hunters Search Full time

    **About the Company**: A leading homegrown company that that designs, constructs, and commissions sports facilities and athletic surfaces - specializing in creating a variety of sports surfaces such as futsal courts, tennis courts, synthetic running tracks, hockey pitches, and indoor sports floors, catering to both professional and recreational use. **What...

  • Floor Supervisor

    2 days ago


    Kuala Lumpur, Malaysia TOP G COFFEE & CAFE SDN BHD Full time

    Welcome customers to the cafe - Take orders, serve beverages and prepared food to customers - Receive and process payments (cashier) - Keep the area clean at all times - Follow the health and safety regulations - Job rotation to other areas within the cafe - Training provided - Opportunity to grow into becoming a cafe/floor/bar manager - Communicate customer...

  • Floor Manager

    7 days ago


    Kuala Lumpur, Malaysia EST Restaurant Sdn Bhd Full time

    DUTIES & RESPONSIBILITIES: 1. Daily operation mise en place and cleanliness. 2. Lead, train, and motivate the team, including the station masters, section in charge, waiters, assistant waiters, runners, bartenders, hosts/hostesses, and support personnel. 3. Organize and conduct staff meetings and training sessions to enhance skills and knowledge. 4. Assist...