Service Technician
1 week ago
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- ¶ To provide timely on site hardware support and troubleshooting on company multifunction devices. ï
- ¶ Carry out ad-hoc task or projects for continuous work process improvement. ï
- ¶ Provide phone support to customer on product hardware/ software matters. ï
- ¶ To assist Sales Division on technical assistance, queries and requirements by customer. ï
- ¶ Provide timely Pre-Sales and Post-Sales Support for company customers. ï
- ¶ To install, set up new multifunction devices at customer site. ï
- ¶ Responsible in helping refurbish old machines and conduct pre-delivery quality inspection (PDQI) to ensure machines are in proper working condition prior to installation at customer's premises. ï
- ¶ Provide training for customer on machine hardware& software operation, printer driver installation especially during new machine set up. ï
- ¶ Maintain high level of customer satisfaction whilst providing technical assistance. ï
- ¶ Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow through in all cases. ï
- ¶ Develop and maintain excellent relationship with customer.
Zanon Business Machine (M) Sdn Bhd is offering a wide variety of multifunction devices and latest office solution. We are one of the leading solution provider in the latest imaging technologies and paper digitization areas. We understand businesses from just a start up to a giant size corporations' need. Having many diverse customers from all sizes and business nature, we simply understand when it comes to 'Needs VS Cost'. We at Zanon Business Machine commit to only propose what is practical and beneficial to our customers.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5
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