Business Analyst

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As a member of the Application Support Systems Team, you will support users within head office and remote sites. Industry knowledge, testing, training and previous ERP experience is essential. You will be required to analyse business and IT opportunities and document business requirements. This role will facilitate the interface between end-users and IT development teams and evaluate solutions to meet business requirements. You will be required to represent the business during requirements gathering through to the development, testing and implementation of business solutions. Additionally may be called upon to manage small to medium scale projects from inception through completion. Project Management experience would be advantageous.

POSITION RESPONSIBILITIES MAY INCLUDE, BUT NOT LIMITED TO:

- Facilitate the development, capture of business requirements and business process flows in both, as is and to be scenarios
- Providing Support for Bersatu systems, both operational & financials
- Investigating and correcting data integrity issues
- Managing and prioritizing support requests with key users and external vendors
- Troubleshoot and analyze all issues related to systems when they arise.
- Comprehensive understanding of the System Development Life Cycle
- Documentation of processes and information gathering requirements are essential
- Facilitation of Workshops and Presentations
- Solid process design and documentation skills.
- Other tasks/projects, as directed.
REQUIRED SKILLS AND EXPERIENCE:

- Tertiary/Industry qualifications
- 3-5 (or more) years as a business analyst and/or systems analyst with a solid foundation built on the core principals of business analysis
- Excellent problem solving and analytical skills
- Requirements analysis, modeling and solution design
- System testing and support
- Excellent communication skills both written and verbal
- Strong ability to establish and maintain strong relationships with stakeholders and internal team
- Sound operating knowledge of any ERP environment with the ability to analyse business opportunities and document business processes

PREFERRED SKILLS AND EXPERIENCE:

- User training in any ERP systems
- SQL, backup, maintenance, reporting
- System support experience
- 2-3 (or more) years in Project Management and delivery experience
- Strong track record of small to medium scale IT Project Management and delivery is critical

Fulfill Your Promise
- Holds individuals accountable for customer related performance
- Coaches teams to be customer sensitive
- Creates sense of importance and urgency in meeting stakeholders’ needs
- Leads a culture of ‘teamwork’ where only together we can succeed
- Leads a culture based on the ‘CARES’ values
- Leads a culture of continuous improvement that supports the safety and wellness of all employees

Leaders Developing Leaders
- Supports a learning culture by sharing knowledge and expertise with their team
- Provides on-going constructive feedback
- Conducts coaching and development discussions
- Delegates to maximize contribution and learning of each employee
- Creates structured learning and development plans
- Embeds a culture of inclusion of diversity at the local level

Drives Change
- Leads Change locally by:

- Embracing change
- Assisting others to see the need to change
- Gains buy in or participation in change initiatives
- Assists team with translating change into implementation steps
- Assists team adapt without loss in productivity
- Accurately assesses value of creative ideas/suggestions; can plan and operationalize them

Results Oriented
- Builds commitment to achieving results by holding individual/team accountable
- Constructively deals with performance problems on a timely basis
- Promotes sense of urgency for reaching goals/meetings deadlines
- Provides recognition for desired results
- Eliminates barriers to performance

Communicates Effectively
- Uses knowledge and expertise to lead a strategic conversation at the local level and influence desired conclusions
- Encourages employee interaction and dialogue
- Shares information with those who need to be informed
- Ensures regular, open, consistent communication takes place
- Initiates difficult conversations rather than avoiding

Financial Acumen
- Establishes department/DC financial objectives that support their country’s financial objectives
- Understands how their department contributes to their country’s overall financial success
- Uses financial information and knowledge to analyze options and guide quality decision making

**Job Type**: Permanent

Pay: RM3,000.00 - RM4,000.00 per month

**Benefits**:

- Dental insurance
- Free parking
- Health insurance
- Maternity leave

**Experience**:

- Project management: 2 years (required)

Expected Start Date: 12/28/2024