Customer Support Specialist

2 weeks ago

Penang, Malaysia Talentasia Consultancy Full time

Benefits:

- **RM5000 signing bonus upon completion of probation period.**

**Qualifications Required**:

- **Minimum of 6 months work experience in customer support in any industry.**:

- **Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field**:

- **Call Centre experience is not a ‘must’ but would be a distinct advantage.**:

- **Must be able to speak, read and write in Mandarin/Cantonese.**

**Required Interpersonal Skills**:

- Customer Service orientation.
- Customer Results/Solutions focused.
- Customer Expectations Management.
- Active Listening Skills.
- Ability to handle queries and objections in a professional manner.
- Passionate about communication and interacting with people is key to success in this role.
- Able to receive continuous feedback and work in a fast-paced working environment.
- Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement.
- Emotional intelligence and ability to stay calm when customers are stressed or annoyed.
- Good reasoning and analytical skills.
- Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.

**Technical Skills**:

- Minimum typing speed of **40wpm with a 90% accuracy score.**:

- Computer literate and fully conversant in **Microsoft Windows and Microsoft Office.**

**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: RM2,800.00 - RM3,300.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Night shift
- Rotational shift
- Weekend jobs

Supplemental pay types:

- 13th month salary
- Attendance bonus
- Overtime pay
- Performance bonus
- Retention bonus
- Signing bonus
- Yearly bonus

Application Question(s):

- Are you willing to join with 2 weeks notice?
- Are you able to commute to Georgetown, Penang?
- Are you able to work on rotational shift?

**Education**:

- Bachelor's (required)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- Mandarin (required)
- Cantonese (required)

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