Customer Service Executive

Ensure that the efficient running of the daily counters service operations, to ensure a quality and accuracy of various marketing reporting, updating of customer particulars and handling of correspondences.
- Handle the general sales transactions in accordance with established Company policies, guidelines, and procedures, with excellent Customer Service, including handling sales enquires, lots reservation and confirmation, complaints, updating of price revisions, lots control, and communication to agents.
- Timely and accurate processing of Booking Sales, Confirm Sales, verifying PO & entering sales, data entry, sales collection, collection hand-over to Accounts and Responsible for Bank in Daily Collection
- Issue of Official Receipt for daily cash / cheque / credit card payment collections.
- As back-up for Cashier and assist checking of daily payments received against Daily Receipt Listing for banking when needed.
- Sales material stock replenishment requisition i.e. Confirmation to Purchase forms, tapes, brochures, etc.
- Collect Urn Repository Form, Pedestal Installation Form and An Ling service form with complete information.
- Follow up with agents / customers on the outstanding payment and to ensure full payment before urn installation.
- Verify and confirm the correct lot of urn compartment and ancestral tablet before the arrival of the procession.
- Provide service at praying hall.
- Updating of SOLD urn compartments units by sticket at Urn Compartment
- Supervise the cleanliness and tidiness of customers’ rest area.
- Any other duties as assigned by your superior / management to you from time to time.

**Job Requirements**:

- Possess at least SPM or equivalent.
- School leaver is welcome and no experience is required.
- Able to converse fluently in Mandarin, English and Bahasa Malaysia.

**Benefits**:

- Great career progression.
- Flexible medical benefits.
- Hospitalization & Surgical insurance and Personal Accident Insurance is covered.
- EPF & SOCSO contribution, as well as OT paid in accordance to EA1955.

**Additional Information**:

- Career Level
- Entry Level
- Qualification
- Higher Secondary/STPM/'A' Level/Pre-U
- Job Type
- Full-Time
- Job Specializations
- Services, Customer Service
- **Company Overview**:
Established in 1990, Nirvana Asia Group is a world-class, full-fledged integrated bereavement care provider with over three decades of experience in memorial park operations. We play a vital role in promoting culture, most notably in funeral rites and traditions within the Malaysian Chinese community. We aspire to constantly keep improving, innovating and raising our standards of service as a leader in the industry in Malaysia and Asia as a whole. From the first approved private memorial park in Semenyih, Selangor, Nirvana Asia Group has since expanded to Shah Alam and Klang (Selangor), Penang Island and Bukit Mertajam (Penang), Kulai, Segamat and Tiram (Johor), Kuala Lumpur, Sungai Petani (Kedah), Ipoh (Perak), Melaka, Kota Kinabalu (Sabah) and Sibu (Sarawak). Nirvana Asia Group also currently has international presence in Jakarta and Medan (Indonesia), Ban Bueng (Thailand) and Singapore.

成立于1990年的富贵集团，是一家具有国际水准的全方位殡葬服务企业。富贵集团经历30年的光景，以经营风景墓园，提倡华社殡葬文化。在不断努力提升、改进与创新之际，提升了殡葬行业的水准，奠定了马来西亚以至全亚洲殡葬行业领导者的地位。自成立第一家获得雪州政府批准的私营化墓园—士毛月富贵山庄，至今，富贵集团业务已横跨海内外各地：包括雪兰莪州莎亚南和巴生、槟城和大山脚、柔佛古来、昔加末、地南、吉隆坡、吉打双溪大年、霹雳州怡保、马六甲、沙巴亚庇和砂拉越诗巫。至于海外分行则包括印尼的雅加达和棉兰、泰国春武里临湖县和新加坡。

**Additional Company Information**:

- Registration No.
- 911038-P
- Company Size
- 501 - 1000 Employees
- Average Processing Time
- 9 days
- Industry
- Others
- Benefits & Others
- Dental, Medical, Parking, Vision, Business (e.g. Shirts), Company Trip, Bonus, Annual Increment, Medical Check-Up, Meal Allowance, Uniform, Regular hours / Saturdays or Shift required