Back Office Agent

3 days ago

Subang Jaya, Malaysia Conduent Business Services Malaysia Full time

Addresses issues, inquiries and complaints providing an update and/or resolution by phone or through written correspondence, all within 24 - 48 hours.
- Reviews exceptions to policy with resolution which makes good business sense, are within established guidelines and in line with our business practices; must have prior approval by Supervisor, SME, Revenue or business partner.
- Reviews all booking aspects pre and post sailing, including verification of stateroom, air requirements, hotel packages, booking invoices, payments, manifests.
- Responsible for cross-referencing of payments, processing refunds, balance dues/collections, etc. as part of our review process.
- Special arrangements for amenities, commissions, payment(s), cancellation terms
- Processes all relevant information which will transmit electronically to the ships (such as special needs) and responsible for communicating verbally and in writing to all support departments as required.
- Processes and enters all dining requests.
- Finalizes and processes amenities in Legasuite, AS400, Siebel CRS and any other required system(s).
- Team members are responsible to conduct research and complete special requests made by travel agents and direct guests.
- Performs other duties as required.

**Salary**: RM3,500.00 - RM3,785.00 per month

**Benefits**:

- Dental insurance
- Health insurance

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Night shift

Ability to commute/relocate:

- Subang Jaya: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- What is your current basic salary?
- Fixed allowances (type of allowances & amount)
- Contractual bonus or fixed bonus (months / amount)
- What's your expected salary?
- Availability to start work.
- Reason for leaving current / previous job ?
- Do you have experience in customer service?
- Current location?
- Able to work on rotational shift / night shift / public holidays.
- Any medical conditions that you need to highlight or bring to our concern.

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