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Manager Customer Account Management
2 weeks ago
**Location**:Petaling Jaya, MY, MY**Job Function**:Sales**Requisition Number**:134310**Description**:
**Job Summary**
To manage specific customer accounts for Consumer Health & OTC channel in line with DKSH company standard, policy performance and strategy.
**General Responsibilities**
- Develop and implement processes and strategies (local go-to-market strategies, sales strategies and customer strategies) for assigned customers to ensure achievement of sales objectives.
- Manage sales projection (sell-in and sell-out), stocks forecast and stocks holding. Evaluate trends and devise business output to support strategic business growth and profitability.
- Customer centric and business mind orientated, understand customer’s need and develop win-win business solution to drive sustainable business growth and profitability.
- Build and strengthen relationships with customers and endeavor to be customers’ preferred business partner in achieving sustainable business growth and profitability.
- Manage and monitor assigned customer A&P trade fund/TTA based investment according to annual allocation to ensure efficient usage of resources, where applicable.
- Monitor self and team key performance indicators achievement. Conduct regular reviews to provide feedback on achievements, performance gaps and requirements for improvement.
- Manage business discussion / negotiations, including trading terms, trade conditions, DA rate etc. to facilitate effective sales agreements to achieve sustainable business growth and profitability.
- Provide market insights and category/product trend with actionable recommendations for strategic business optimization for assigned customers.
- Provide trade activation post-evaluation analysis for review of improvement and action plan for out of plan (if any).
- Work collaboratively cross functionally with marketing, trade marketing, supply chain, customer care, client management etc. to ensure effective communication and implementation.
- Understand market environment (financial climate/trends/competitors)
- Conduct quarterly business review and business progress update for assigned customers.
- Assist in any ad-hoc projects/tasks assigned by Senior Manager.
**Functional Skills and Knowledge**
- Experience handling IKA or LKA accounts in Pharmaceutical or FMCG industry.
- Demonstrate advanced knowledge and understanding of the industry/market/competitors/customers
- Demonstrate sound selling skills and proven key account management experience in fast moving consumer goods
- Demonstrate a general understanding in all aspects of supplier and customer relationship management including supply chain, field marketing and branding
- Demonstrate strong negotiation and communications skills
- Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
- Demonstrate fluency in English, both written and spoken
**Education**
Degree in Sales/Marketing or related fields
**Work Experience**
- Minimum 4-5 years relevant work experience in Managerial capacity.
